Front Desk Supervisor

3 weeks ago

Victoria, Canada Strathcona Hotel Full time

**Summary of Position**:
As a Front Desk Supervisor, you will assist the Front Office Manager with a multitude of projects as well as manage a small group of staff. You’re passionate about meeting new people and creating memorable experiences for your guests. You have the ability to thrive working in a busy high paced environment, while multi-tasking, and problem solving.

**Responsibilities**:

- Demonstrate a commitment to provide warm, friendly service
- Answer & appropriately qualify all incoming calls on multi-line telephone system
- Efficiently & accurately process check ins and check outs
- Maintain a high level of professionalism in all aspects of job performance
- Assist in the necessary day to day operations of the Front Office
- Train new staff, and coach team members to enable them to reach their full potential
- Resolve customer complaints, and issues in a quick and efficient manner
- Build strong relationships with internal customers, and liaise with departments such as housekeeping, maintenance and security

Perks include 50% off food, $100 house charge account for staff meals, free concerts, free parking, Health and Dental benefits after 3 months

**REQUIREMENTS**:

- Minimum 2 years hotel front desk experience,
- Previous supervisory experience
- Passion for guest service
- Must be a team leader
- Excellent interpersonal and time management skills
- Exceptional communication skills, both written and oral
- Must be a team oriented & motivated individual
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Knowledge of Word, Excel and Property Management Systems
- Cash handling and processing experience
- Knowledge of Victoria and surrounding area and attractions
- Night audit experience an asset
- Must be able to work a flexible schedule, including evenings and weekends
- minimum of one year supervisor experience
- proof of vaccination status required

Located in the heart of Victoria BC, the Strathcona Hotel is a stunning Victorian landmark that dates back to the historic gold rush area of the region. The Strathcona hotel is family owned and operated and has a long history of being "Victoria's Entertainment Center".

***_ _**OUR VENUES**
- The Sticky Wicket Pub and Restaurant
- The Maple Room
- The Rooftop Patio
- Distrikt
- The Clubhouse Bar
- Big Bad Johns
- The Games Room
- The Strath Ale, Wine and Spirit Merchants

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