Adventure Hub Manager

6 months ago

Banff, Canada SkiBig3 Full time

**SkiBig3** is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.

**SkiBig3** is currently recruiting for the full-time, year-round position of Adventure Hub Manager to join our team. This position's main function is to be responsible for the successful operation of the SkiBig3 Hub locations in Banff and Canmore. These locations provide a central distribution point for the fulfillment of rentals, pass products and lift tickets, as well as a one stop shop for destination merchandise and accessories. This role will oversee and ensure that the daily operations of the locations and the guest services levels are maintained, liaising with resort guest services teams, internal departments and external suppliers and vendors to do so.

**Duties & Responsibilities Include**:

- Oversee assistant managers and supervisor duties that will also assist in the below duties
- Organize and maintain training and product knowledge resources for retail, rental and guest services
- Implement and enforce policies and procedures to ensure efficiency.
- Understand retail plan and strategy, working closely with Buyer and Merchandiser to ensure clarity around floor staff and retail sales expectations
- Have an in-depth understanding of all Hub and resort systems and products including multi-mountain pass programs
- Manage payroll, oversee scheduling and team member performance including guest service staff hiring in alignment with the Reservations Manager
- Address and resolve customer complaints and issues in a timely and professional manner
- Ensure delegated tasks are well communicated to maintain clarity of responsibilities within locations and departments
- Manage maintenance and security along with landlords - main point of contact.
- Ensure stores fulfill all legal health and safety guidelines
- Liaise with People Operations to ensure any staff disciplinary measures are appropriately managed and documented.
- Participate in departmental budgeting/planning and review of financials
- Participate in development of all rental pricing and rates for upcoming seasons
- Develop yearly strategies for both locations for continued growth and departmental efficiencies
- Plan and implement seasonal flip of Banff location and seasonal operation of Canmore location
- Organize rental training and certifications
- Analyze rental reports, tracking and usage
- Support sales department with group rental coordination and fulfillment - organizing remote rental fittings and the planning/execution of this as needed
- Track and process all rental buys and bulk equipment sell off
- Implementing equipment maintenance agreements/tuning contracts
- Equipment inventory review and warranty issues
- Damaged, missing and lost equipment processing
- Rental flow and delivery procedure reviews
- Oversee vehicle fleet maintenance
- Storage facility organization

**Skills & Experience Required**:

- Organized, efficient, responsible and mature
- Effective team leader, possessing a minimum 3 years’ experience in a supervisory role, ideally in the ski and snowboard industry
- Exhibit critical thinking and a demonstrated ability to anticipate departmental needs
- Possess excellent written and oral communication skills
- Strong organizational skills: Prioritizes short term and long-term objectives and plans appropriate execution strategies.
- Experience with different POS systems and ability to troubleshoot and repair IT issues
- Provide exceptional customer service and ability to resolve problems efficiently
- Avid snow sport enthusiast who is familiar with SkiBig3 resorts and mountain conditions.
- Ability to manage multiple tasks at the same time
- Proven ability to learn and adapt quickly to changing work environments.
- Knowledge of ski and snowboard equipment and ability to adjust and repair skis, boards, bindings and boots.
- Knowledge of payroll & staff scheduling

Diversity - equity - inclusion. These are not just words to us; they are principles that guide decision-making throughout our business. How we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day.

If you are the perfect fit for the above-mentioned position, please submit your resume and cover letter telling us why.

**Job Types**: Full-time, Permanent

Pay: $51,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Store discount
- Vision care
- Wellness program

Flexible Language Requ

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