Adventure Expert, Brewster Transportation

1 month ago

Banff, Canada Pursuit Collection Full time

What will be your daily pursuit?:
Your daily pursuit will involve creating memorable experiences for our guests through upholding exceptional hospitality standards, maintaining current knowledge of local events and offerings, anticipating needs and making personalized recommendations, based on expert knowledge. You will be an integral member of the Transportation team, supporting the daily operations of our Brewster Express, Brewster Sightseeing, and Open Top Touring services.

What will your compensation be?:
The starting salary for this position is $18.00 per hour.

When does this adventure begin?:
This job is posted as part of our seasonal hiring for **Spring/Summer, 2025, **with start dates in March/April/May.

What perks can you expect?:

- Join an inclusive, global team and make life-long connections.
- Enjoy free access to Pursuit attractions and 50% off for friends.
- Get discounts on hotel stays, dining, and retail.
- Access subsidized mental health and wellness resources.

What will you do in this job?:

- Provide exceptional guest experience by welcoming and assisting guests, responding to inquiries via various channels, and ensuring their needs are met, offering information on local events, attractions, and services, and ensuring each guest receives the best possible service during their visit. Coordinate guest seating, answer questions, and resolve guest experience issues promptly.
- Promote and sell products and services effectively by leveraging knowledge of retail offerings and company attractions. Cross-sell and maximize retail sales opportunities, maintaining an up-to-date understanding of all offerings and events.
- Accurately process payments via cash, credit, and POS systems, ensuring responsible handling of all financial transactions. Accurately maintain cash floats, complete required reports, and ensure all records are accurate and up-to-date.
- Handle administrative duties such as interpreting dispatch assignments, driver duty sheets and passenger manifests, distributing materials, producing booking confirmations and seating charts, and maintaining spreadsheets and reports. Follow up with clients and ensure timely and accurate service delivery.
- Maintain open, effective communication across teams through various channels to resolve issues and coordinate guest services, ensuring a seamless operation. Respond promptly to guest and team inquiries and facilitate smooth collaboration between departments.
- Ensure personal safety as well as the safety of guests and team members by adhering to company safety protocols and maintaining a secure and clean environment. Monitor store security to prevent loss or theft, while also assisting in inventory management and movement to ensure stock availability.
- Maintain a clean and organized workspace, ensuring that the store, guest-facing areas, and other facilities are tidy, well-stocked, and presentable at all times.
- Stay informed about store products, services, promotions, and local knowledge to assist customers effectively. Ensure high standards of service, merchandising, and display to enhance the overall shopping experience.
- Work collaboratively with team members to meet operational goals, attend team meetings, and participate in training to enhance product knowledge and sales skills. Assist in various duties, such as guest check-ins, luggage handling, offering direction to guests and transportation team members, as required.

What skills and experience do you need for this job?:

- Strong guest experience skills with a keen attention to detail, ensuring a positive and personalized experience for each guest.
- Clear and effective communication skills, with secondary language skills considered an asset for interacting with diverse guests.
- Proven ability to thrive in fast-paced environments, adapt quickly to change, and actively contribute to team success.
- Strong time management abilities with a focus on prioritizing tasks to meet deadlines and ensure efficient service delivery.
- Solid foundation in basic math and literacy skills.
- Demonstrated initiative and the ability to anticipate guest and team needs, providing solutions before issues arise.
- A genuine passion for the Canadian Rockies and local attractions, enhancing the guest experience through expert knowledge.
- Self-motivated and accountable, with the ability to work independently and manage responsibilities with mínimal supervision.
- Experienced in cash handling, Microsoft Office, and POS systems; familiarity with booking systems and retail procedures is an asset.
- First aid certification is an asset.
- Capable of performing physically demanding tasks, including repetitive motions, standing or sitting for extended periods, frequent bending and twisting, and lifting up to 50 lbs. Ability to work outdoors in varying weather conditions.

What will your work environment be like?:

- Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardl

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