Operations Manager

3 days ago

Banff, Canada Radventures Full time

Are you a proven leader and an exceptional manager of people that craves the feeling that shared success brings?

Do you live, breathe and love the Canadian Rockies and its incredible surroundings?

Do you possess a ferocious work ethic with the skill set to oversee a fast growing adventure travel company and have the desire to be an integral part of navigating it on the path towards continued growth and success?

Are you able to manage a team and get your hands dirty along side them to provide exceptional customer service?

**If the answer to all the above is a resounding YES, we want YOU**

**Radventures **are seeking an exceptional self-starter for a newly created **full time **role with **unlimited growth opportunities** to hit the ground running and help take our company to the next level.

At Radventures we don't operate the same old monotonous big bus sightseeing tours, we provide immersive, exciting & active experiences on snow, water, trails & the road to a great demographic of guests from all over the world looking for adventure in the Rockies, as well as offering a fast growing fleet of campervan rentals for guests who'd like to explore the Rockies at their own pace.

Given that we specialize in boutique, adventurous & "once in a lifetime" small group, private and self guided half day, full day & multi day experiences for guests who are looking to escape the ordinary in Canada, our enthusiastic & knowledgeable team are the backbone of our company ethos, so only the most dedicated of people need apply.

We are a fast growing company with big plans to expand into other markets in Canada & around the world, so a desire to grow with us and be open to creating new opportunities with us in the future is also essential.

**The successful applicant will need to have solid experience in inbound tourism and be a proven manager of people.**

Working closely together with the company directors, the successful applicant will be more than capable of overseeing and improving the day to day running of the company.

Their primary responsibility will be handling & improving our existing operations & guides procedures, as they incorporate their strengths in tourism business management & development to create new frameworks to scale & fast track the growth of the company.

They will bring a broad range of knowledge & experience covering all of our key operational duties and a passion for our business.

In this ever evolving position, the successful applicant will show the desire to grow with the company and be willing and able to step into all roles & responsibilities to drive the success of Radventures, relishing the challenge of achieving the goals and targets that we set together and sharing in our success whilst bringing ideas to the table that they will implement and execute.

The successful applicant will report to the General Manager, however as their position establishes itself, they will be given more authority to make decisions across all facets of the business and will eventually manage the day to day operations of the business and other team members entirely.

This role is highly rewarding for the right person and is a unique opportunity to really put your stamp on a fast growing business and share in its continued growth and successes.

This role requires leadership by example and will involve being able to fulfill many different roles. You will be required to slide down the fire pole and get your hands dirty in an active outdoor environment.

** & BREAKDOWN**:
**70% | Operations & Staff supervisor**:
The primary responsibility of this position is to handle & improve the day to day running of the company operations and staff, including but not limited to:

- Schedule and oversee staff's day to day duties
- Assign and manage daily logistics, assets and resources
- Handle last minute changes to guest & partner reservations and notify guiding team of changes
- Maintaining Radventures product & service knowledge and familiarization
- Prepare daily tour manifests & run sheets
- Prepare invoices & quotes for guests and partners
- Management of company inventory & vehicle maintenance, licenses etc.
- Promote and Lead a positive company culture
- Maintain our highest Customer Service standards and Quality assurance
- Assist company directors with recruitment
- Training of new team members

**30% | Administrative & Site Duties**:
A secondary responsibility of this position is to provide administrative & onsite support to the General Manager whilst overseeing:

- Document & resource creation and updates
- Employee on boarding & off boarding
- Site cleanliness and organization
- Maintenance of equipment and vehicles
- Assisting with guide duties
- Assisting with Staff accommodation oversight
- Other duties as required

Given the evolving nature of the role, this position involves being **highly organized & reliable at all times** and stepping in wherever is needed to maximize your positive impact on the company.

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