Junior IT Analyst
4 months ago
**Position Overview**:
**Key Responsibilities**:
- Assist with forensic imaging and evidence collection for investigations.
- Provide general IT and help desk support for clients, resolving tickets related to software, hardware, and network issues.
- Support Office 365, Azure, and other cloud services for client environments.
- Deploy and manage endpoint detection and response (EDR) solutions.
- Perform server and endpoint management, including routine maintenance and troubleshooting.
- Assist with IT service management (ITSM) tasks using Jira.
- Work on-site at client locations as needed (up to 30% travel).
- Lift and move IT equipment weighing up to 50 lbs as necessary.
**Requirements**:
- Valid driver’s license.
- Experience with Office 365, Azure, and ITSM tools (e.g., Jira).
- Knowledge of server and endpoint management.
- Familiarity with EDR deployment and troubleshooting.
- Strong troubleshooting skills for both hardware and software issues.
- Ability to lift up to 50 lbs.
- Must be based in Toronto and work from the office.
**Preferred Qualifications**:
- Previous experience in an IT support or help desk role.
- Exposure to IT security principles and forensic processes.
- Relevant certifications in IT or cybersecurity (e.g., CompTIA, Microsoft certifications).
This role is a fantastic opportunity for someone looking to grow in IT and gain hands-on experience with a range of technologies and client environments. If you are enthusiastic about IT support and can travel for client engagements, we encourage you to apply
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