Resident Services Coordinator

4 months ago

Cornwall, Canada Extendicare Canada Inc. Full time

**Description**

Reporting to the Executive Director, the Resident Services Coordinator is responsible for liaising with Residents and Families during the admission process and annually thereafter.

**Key Outcomes**:

- Live our values of Respect, Integrity, Compassion and Excellence
- Lend a helping hand
- Cultivate relationships with staff, residents and families
- Lead with H.E.A.R.T. (hear, empathize, acknowledge, respond, thank)

**Key Responsibilities**:

- Liaises with Residents, families, and outside agencies;
- Ensures that all appropriate contacts are established and maintained within the community in-order to maximize the availability of potential residents and to obtain feedback with regard to the services required;
- Ensures that residents and/or families are provided with all pertinent information, including a detailed tour of the facility. Develops and run pre-admission seminars and other appropriate workshops in co-operation with other staff;
- Assists with maintaining the education files of employees ensuring all mandatory Education expectations are met;
- Develop and provide education including new hire orientation throughout the calendar year for all home staff as required for all classifications;
- May be required to participate in the development of the annual business plan, operating budget, capital plan, marketing plan and continuous quality improvement;
- Provide general office support as required

**Required Education, Credentials and Experience**:

- Community college level courses or equivalent preferably in healthcare or social services discipline
- Certification and/or experience in Adult Education is considered an asset
- Previous experience in broader healthcare or social services setting an asset
- Demonstrate emotional intelligence in handling stressful and demanding situations
- Proficiency in a second language is an asset
- Knowledge of operating systems considered an asset
- Proven ability to close sales and experience in working effectively with seniors in a health care environment
- Marketing experience would be a great asset
- Current (within 6 months) Vulnerable Position/Sector Screening (VPS)

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