Digital Product Manager

1 month ago

Etobicoke, Canada Meridian Credit Union Full time

**Why Meridian?**

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.

Find our story here: About Meridian

**The role**:
We are currently looking for a **Digital Product Manager** to join our team

**Your role as a Digital Product Manager, you will**:

- Assist in managing our digital roadmap - work closely with strategic partners to understand their objectives, define scope for new features and ongoing feature enhancements, including management of a prioritized backlog
- Own the end-to-end product lifecycle from conception to launch, ensuring team delivery commitments are successfully met at each stage along the way
- Work with our designers, technology teams and stakeholders across risk, operations, contact center and branch to ensure products are built to spec
- Write product requirements and lead user story development sessions in a cross-functional setting
- Perform user acceptance testing on products and new features, working with technology teams to troubleshoot and resolve identified issues
- Support product launch and rollout activities (marketing, internal communications, operational readiness)
- Perform research and analysis on competitive and industry issues, trends and capabilities to drive innovative service and product enhancements in addition to validating stakeholder needs.
- Gather and analyze feedback in support of continuous improvement to our member experience
- Ensure effective internal and external communication with all stakeholders regarding product development process
- Manage and support special projects that arise

**_How you will succeed:_**
- Expert in digital technologies and user experience best practices
- Able to communicate effectively across technical and business boundaries
- Able to maintain momentum, sets the pace to ensure teams are working towards commitments
- Strong strategic, conceptual thinking and problem-solving skills
- Detailed oriented, with strong planning and organizational skills
- Creative thinker who embraces change and is focused on continual improvement
- Strong analytical skills with the ability to process complex concepts and communicate them effectively
- Strong written and verbal communication and presentation skills
- Strong collaborator; your welcome feedback and team problem-solving

**Education, Designations & Experience**:

- A Bachelor’s Degree in Business, Finance, Engineering, or a related field
- Minimum 2-3 years of relevant experience in business analysis and strategy, product management, or management consulting
- Strong technical foundation including experience in financial services and/or technology
- Previous experience with technology teams in Scrum or other agile environments
- Analytical skillset with the ability to analyze data and use it to recommend solutions
- Strong verbal and written communication skills
- Ability to work in a cross-functional team environment and build relationships
- Previous experience in a client-facing environment or a FinTech considered an asset
- Goal driven, focused, independent, with a “can-do” attitude

**Join us Our team works in a hybrid environment at 3330 Bloor Street West, Toronto OR 75 Corporate Park Drive, St. Catharines.**
- Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us._

**What's in it for you?**
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
- Hybrid work arrangements with in-person office time to collaborate, innovate and form relationships with your colleagues
- This isn't your typical "corporate" job. We work hard and we have fun.

**Our story**:
Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we ser

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