Customer Success Specialist

5 months ago

Kitchener, Canada BinSentry Full time

**_Customer Success Specialist_**

**_ Customer Success Specialist Responsibilities:_**
- 3+ years of Customer Success experience or equivalent in Account Management
- Assigned 30 customers where by you are directly responsible for the onboarding, health, and expansion
- Deliver strong onboarding program to our Customers and Pilots
- Offer high touch/engagement with assigned customers including Monthly Meetings, On-site visits, and customized training
- Provides excellent customer experience and communication to ensure customers and BinSentry are mutually successful
- Expand business within existing accounts by effectively quantifying & communicating the value BinSentry provides to customers
- Support sales team/process with prospective and current customers, including navigating the organization to nurture champions and super users
- Work internally with Product to prepare and deliver customized insights reports, which aid in demonstrating ROI and customer expansion.
- Stay current on BinSentry’s product releases, and roll out new features/functionality to your assigned customers
- Utilize the Hubspot CRM to maintain up-to-date records and effective customer communication
- Listen to customers and ensure a strong customer feedback loop exists throughout the company

Within First 60 Days
- Complete BinSentry onboarding and training program, and get up to speed on our customers and industry
- Shadow Customer calls, meetings, on site visits (where applicable) to offer a rapid uptake of information
- Learn Customer Success Processes and Understand the BinSentry Platform in preparation for leading training and onboarding

Within First 90 Days
- Assigned 30 customers where by you are directly responsible for the onboarding, health, and expansion
- Begin account transitions through monthly calls and offer support/follow up to customers
- Offer high touch/engagement with assigned customers including Monthly Meetings, On-site visits, and customized training

Within First 180 Days
- Managing customers with little to no supervision
- Deliver strong onboarding program to our Customers and Pilots
- Begin expansion business within existing accounts by effectively quantifying & communicating the value BinSentry provides to customers
- Support sales team/process with prospective and current customers, including navigating the organization to nurture champions and super users

**Skills**:

- Insatiable hunger for helping People (and Businesses) succeed
- Ability to navigate complexities of multi-level organizations to build champions and reach decision makers
- Strong presentation skills, ability to present both in person and remotely
- Problem solving and distilling complex information into simple terms
- Animal Agriculture experience a strong plus but not required

**Qualifications**:

- University/College degree or equivalent
- 3+ years customer success experience directly managing a book of business greater than $1MM ARR
- Familiarity with following onboarding / training processes
- Knowledge of or willingness to learn agricultural feed supply chain
- Excited by opportunity to drive efficiencies, reduce agriculturally-produced waste, and improve animal health on commercial farms
- Must have a valid passport
- Must be willing to travel at least 25-50% of the time

**BinSentry is creating the Mill of the Future**

BinSentry is an Internet of Things (IoT) startup in the AgTech (agriculture technology) industry. Our sensors help monitor inventory for feed bins by predicting future consumption using deep learning and generating optimal shipping routes using genetic algorithms. We design, manufacture, and assemble our own hardware but we put a heavy focus on software services as well. Our software leverages the power of our sensor to automate numerous aspects of a feed mill; from ordering feed to delivering it. We offer both our hardware and software as a service (HaaS and SaaS).

**Is BinSentry Remote?**

This can be a fully remote position

**Tell me about BinSentry's Culture and benefits**

We are pleased to offer:

- Full, company-paid group health and dental benefits plus your choice of an annual HSA or PSA
- Competitive compensation and an equity and bonus package
- A meaningful mission in which you are invited to participate
- Brag-worthy swag
- Awesome company events

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