Customer Success Manager

5 months ago


Kitchener, Canada Dabadu Full time

Do you love helping customers? Do you thrive in chaotic, driven, and fast-paced environments? Do you want to make a major impact at a high-growth startup?

As the Customer Success Manager at Dabadu, you’ll represent the customer's opinion to our product team and play a key role in executing our best-in-class customer service.

Alongside your team, you will assist hundreds of customers weekly, ensuring they get the most out of using Dabadu's products by answering any questions and keeping them up to date on our latest offerings and awesome new features.

You'll also collect market needs and insights to help the engineering and design teams implement the best services for our users. While your core responsibilities revolve around helping customers, you'll also work on projects to design and scale our customer experience team. It may look like:
- Troubleshoot product issues and communicate with the development team to quickly resolve them
- Identify operational inefficiencies and recommend process improvements
- Turn customer questions into useful content - articles, how-to videos, saved replies, etc
- Translate customer needs and feature requests into recommendations for our product team
- Identify potential high growth accounts and sales opportunities and hand them off to our customer success team
- Create and update internal customer support documentation as needed

About you-
- We're hiring for a range of experience. Preferably, you have 1-3 years of professional experience. (Prior work experience at a startup is a plus)
- You have a Bachelor Degree or something you feel is equivalent
- You’ve demonstrated skills and passion for handling customer questions and issues resourcefully and with empathy
- You have exceptional and engaging writing skills (bonus points for a good sense of humor)
- You are a great communicator and have attention to detail
- You can troubleshoot technical issues and are not afraid to get into the nitty-gritty
- You are excited about being a part of an early-stage company and want to build alongside a team of passionate people
- You're excited to continually improve and grow your skill-set, both inside the current role and grow beyond it

Dabadu is reinventing the industry. Our mission is to disrupt the automotive market by encouraging the vast advancement of technology in the industry. We take a lot of pride in providing an exceptional customer experience and providing the products dealers need.



  • Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...


  • Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...


  • Kitchener, Canada Encircle Full time

    **Customer Success Manager** Remote - Kitchener, ON Encircle is leading the $1.6 trillion dollar property insurance industry out of the dark ages of pen and paper processes, into the digital age of transparency and empowerment. Our easy-to-use software platform enables thousands of restoration contractors and insurance professionals around the world to...


  • Kitchener, Canada Dabadu Full time

    Dabadu, Inc. is seeking a Customer Success Manager to join our growing team. We are seeking a dynamic individual who has proven customer success experience in reducing friction, improving customer adoption, managing concerns, building lasting relationships, and turning customers into product champions. This individual will be given ample opportunity to...


  • Kitchener, Canada D2L Full time $65,000 - $108,800

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention,...


  • Kitchener, Canada DOZR Full time

    DOZR is a marketplace for the online rental of heavy equipment. Our platform helps contractors of all sizes find the equipment rentals they need anywhere, anytime, and instantly compare prices from thousands of equipment suppliers across North America (including peer-to-peer equipment sharing). Founded by experienced construction veterans, DOZR is disrupting...


  • Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...


  • Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...


  • Kitchener, Canada Acceldata Full time

    **About Us** Acceldata is the market leader in Enterprise Data Observability. Founded in 2018, Silicon Valley-based Acceldata has developed the world's first Enterprise Data Observability Platform to help build and operate great data products. Enterprise Data Observability is at the intersection of today’s hottest and most crucial technologies such as...


  • Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...


  • Kitchener, Canada BinSentry Full time

    **_Customer Success Specialist_** **_ Customer Success Specialist Responsibilities:_** - 3+ years of Customer Success experience or equivalent in Account Management - Assigned 30 customers where by you are directly responsible for the onboarding, health, and expansion - Deliver strong onboarding program to our Customers and Pilots - Offer high...


  • Kitchener, Canada D2L Full time $60,000 - $82,500

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention,...


  • Kitchener, Ontario, Canada Intellijoint Surgical Inc. Full time

    Role Overview">The Customer Service Manager position at Intellijoint Surgical Inc. is a leadership role responsible for ensuring the success and satisfaction of customers through strategic initiatives, scalable processes, and collaboration across departments.">Main Responsibilities:">">Develop and execute the strategic vision for the Customer Success...


  • Kitchener, Canada Dabadu Full time

    Do you love helping customers? Do you thrive in chaotic, driven, and fast-paced environments? Do you want to make a major impact at a high-growth startup? As the Customer Success Manager at Dabadu, you’ll represent the customer's opinion to our product team and play a key role in executing our best-in-class customer service. Alongside your team, you will...


  • Kitchener, Canada Nicoya Full time

    **Customer Success Scientist (CSS)** Customer Success **Location**: Head Office, Kitchener, Ontario with hybrid work from home options available **Job Type**: Full time, permanent **Experience**:2+ years experience in a technical or customer facing role preferred **Education**: Doctor of Philosophy (PhD) Degree in Science (Biochemistry...


  • Kitchener, Canada Prospect Full time

    We are a remote startup (headquartered in Canada) building a smart, curious, and driven team that’s making software to help sales reps sell better. Prospect is a lead generation app that helps you find contact data right inside your browser in real-time. The best sales teams from the top tech companies in the world use Prospect to crush their sales...


  • Kitchener, Canada eSentire Full time

    About eSentire Founded in 2001, the company’s mission is to hunt, investigate and stop cyber threats before they become business-disrupting events. Combining cutting-edge machine learning XDR technology, 24/7 Threat Hunting, and proven security operations leadership, eSentire mitigates business risk and enables security at scale. The Team eSentire...


  • Kitchener, Canada Trusscore Full time

    **Who We Are** Trusscore is a material science company focused on developing sustainable building materials. We're starting a journey to change the way people build buildings and the environmental footprint left behind when they do. Already an established innovative building materials manufacturing company, Trusscore is now preparing to take things to the...


  • Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...


  • Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...