Reservations Manager
5 months ago
The **Century Plaza Hotel**, in the heart of Downtown Vancouver, is looking for a full time **Reservations Manager** to join our team.
The **Reservations Manager** would lead and supervise the Reservations Team, who are responsible for the input of guest reservations, including the handling of group bookings, group blocks, VIP's and incoming reservations from the internet.
**DUTIES**:
- Oversee all staff and aspects of the Reservations Department;
- Generate and check daily sets of reports to check for reservation and rate consistency;
- Ensure all Advance Deposits are handled accurately;
- Assist with commissions when required, including bi-monthly processing for payment, and ensuring payments are sent out in a timely matter;
- Hire and train new staff as required;
- Handle Payroll for the department;
- Arrange all Scheduling, according to demand and availability;
- Assist in arranging any special amenity deliveries to rooms as required;
- Coordinate and / or oversee all Groups and Tours from the point of contract, through until departure;
- Coordinate all FIT rates and bookings, which include loading and keeping detailed track of all rates for all periods;
- Assist the Revenue Manager with Rate Management and Yielding;
- Attend and / or contribute to weekly Manager and Sales meetings;
- Other duties as assigned.
**JOB REQUIREMENTS / QUALIFICATIONS**:
- Minimum 2 years Hotel Industry experience, with 1 year Supervisory experience in a similar role;
- Intermediate to Advanced knowledge of Opera or Opera Cloud, Travelclick & Microsoft Office suite (Outlook in particular);
- Detail oriented;
- Excellent Guest Service skills;
- Self motivated, displaying strong initiative and independent decision making;
- Must be able to work well with others;
- Must have strong communication and presentation skills, both verbal and written;
- Very highly organized;
- Ability to follow instructions with mínimal supervision;
- Ability to work both weekdays, and weekends when required by scheduling;
- Must be legally entitled to work in Canada;
- Must reside in the B.C. Lower Mainland area.
We offer an excellent benefits package to full time employees after 6 months of continuous full time employment.
Thank you for your interest
**Salary**: $60,000.00 per year
**Benefits**:
- Dental care
- Flexible schedule
- Paid time off
- Vision care
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Vancouver, BC V6E 1Y5: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Hotel Industry: 2 years (required)
- Hotel Supervisory: 1 year (required)
- Opera or Opera Cloud PMS: 1 year (required)
**Language**:
- English (required)
Shift availability:
- Day Shift (required)
Work Location: In person
-
Reservations Manager
5 months ago
Vancouver, Canada Century Plaza Hotel & Spa Full timeThe Century Plaza Hotel, in the heart of Downtown Vancouver, is looking for a full time Reservations Manager to join our team. The Reservations Manager would lead and supervise the Reservations Team, who are responsible for the input of guest reservations, including the handling of group bookings, group blocks, VIP's and incoming reservations from the...
-
Reservation Manager
3 months ago
Vancouver, Canada U-Haul Full time**Reservation Manager**: U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal...
-
Reservations Manager
4 days ago
Vancouver, Canada Ascent Car Rental and Tours Full time**Overview** **Duties** - Manage the reservations team to ensure efficient booking processes and high-quality guest service. - Utilize phone systems effectively to manage incoming calls and assist guests with their reservations. - Maintain accurate records of bookings, cancellations, and modifications in the rental management system. - Taking care of...
-
Reservations Manager
6 months ago
Vancouver, Canada Goway Travel Limited Full time**Reservations Manager - EUROPE** **Job Type**: Full Time **Position Title**: Reservation Manager **Location**: Toronto/Vancouver **Reporting to**: Senior VP Here at Goway, we believe that globetrotters from all walks of life deserve unforgettable travel experiences. Our Destination Specialists (Travel Sales Consultants) help us provide expert service...
-
Reservation Manager
3 months ago
Vancouver, Canada U-Haul Full timeLocation: 1070 SE Marine Dr, Vancouver, British Columbia V5X2V4 Canada U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation...
-
Assistant Reservations Manager
5 months ago
Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time**ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...
-
Reservations/revenue Manager
6 months ago
Vancouver, Canada Georgian Court Hotel Full time**Reservations Manager** The Georgian Court Hotel is a newly renovated boutique hotel that blends modern elegance with timeless style. Our 4 star property features 180 spacious and contemporary guestrooms, including the renowned _Orchid Floor_, our Ladies’ preferred floor. We are situated within the excitement of downtown Vancouver just steps from Rogers...
-
Reservations Agent
5 months ago
Vancouver, Canada Pan Pacific Vancouver Full time***: ***: **KEY RESPONSIBILITIES**: **The key responsibilities of the Reservations Agent include but are not limited to**: ***: - Provides superior service for all guest calls; answers internal and external phone promptly, professionally with a friendly greeting & identifying self; addresses guest by name and uses callers name minimum 3 times during the...
-
Reservations Agent
6 months ago
Vancouver, Canada Hyatt Regency Vancouver Full timeSummary At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like: - Discounted lodging...
-
Reservation Coordinator
4 weeks ago
Vancouver, British Columbia, Canada U-Haul Full timeLocation: U-Haul is seeking a skilled Reservation Manager to support customers, field team members, and U-Haul dealerships through reservation placement and equipment distribution. The ideal candidate will possess excellent customer service skills, be results-oriented, and thrive in a fast-paced environment.Key Responsibilities:Assist with calls from and to...
-
Reservation Coordinator
4 weeks ago
Vancouver, British Columbia, Canada U-Haul Full timeLocation:1070 SE Marine Dr, Vancouver, British Columbia V5X2V4 CanadaU-Haul is seeking a results-driven professional to support customers, field team members, and U-Haul dealerships through reservation placement and equipment distribution.Key Responsibilities:Assist with calls from and to customers.Support field team members and U-Haul dealerships with...
-
Reserve Activation Manager
5 months ago
Vancouver, Canada Breakthru Beverage Group Full timeOverview: Breakthru Beverage Canada (BBC) is the leading Sales Broker in the Canadian marketplace representing suppliers such Diageo, Brown-Forman, Casamigos, Aquilini Brand, Lucas Bols. At BBC, we put a premium on building a strong team culture and we measure success through the daily practice of our Breakthru values. With this foundation in place, we...
-
Reservations Sales Agent
5 months ago
Vancouver, Canada Century Plaza Hotel Full timeThe **Century Plaza Hotel** is looking for a **Reservations Agent** to join our team. Shifts will be weekdays/weekends (30 to 40 hours per week). Daytime hours only. The position reports directly to the Reservations Manager. **PRIMARY RESPONSIBILITIES** - Answer incoming reservation calls in a friendly, efficient and professional manner; - Knowledge of...
-
Reservation Coordinator
4 weeks ago
Vancouver, British Columbia, Canada U-Haul Full timeJob Summary:U-Haul is seeking a skilled Reservation Manager to support customers, field team members, and U-Haul dealerships through reservation placement and equipment distribution. The ideal candidate will possess excellent customer service skills, be results-oriented, and thrive in a fast-paced environment.Key Responsibilities:Assist with calls from and...
-
Reservation Coordinator
5 months ago
Vancouver, Canada Marriott International, Inc Full time**Job Number** 24022784 **Job Category** Reservations **Location** JW Marriott Parq Vancouver, 39 Smithe Street, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...
-
Reservation Coordinator
1 month ago
Vancouver, British Columbia, Canada U-Haul Full timeJob Summary:U-Haul is seeking a skilled Reservation Manager to support customers, field team members, and U-Haul dealerships through reservation placement and distribution of equipment. As a key member of our team, you will be responsible for assisting with calls, reviewing reports, and ensuring effective placement of equipment to meet customer demand.Key...
-
Reservation Associate
5 months ago
Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time**POSITION: RESERVATIONS ASSOCIATE** **REPORTS TO: RESERVATIONS MANAGER** **ROLE PURPOSE**: In this role, you will be working with our in-house reservations team for our two hotels, the Sheraton Vancouver Wall Center in Downtown Vancouver, and the Westin Wall Centre Vancouver Airport in Richmond. You will work with various property management systems and...
-
Travel Trade Reservations Coordinator
5 months ago
Vancouver, Canada True North Hostelling Association Full time**O**VERVIEW** The Central Reservations Travel Trade Reservations Coordinator is responsible for overseeing all aspects of coordinating Travel Trade and multi-stay group bookings for HI Canada owned hostels, in accordance with HI Canada’s policies, procedures, and mission statement. This position takes direction from the Central Reservations Manager. This...
-
Reservation Agent
6 months ago
Vancouver, Canada Amacon Full time**About Us** Wentworth Hospitality Group (Amacon’s hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience! The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a...
-
Reservation Specialist
3 months ago
Vancouver, Canada Amacon Full time**About Us** Wentworth Hospitality Group (Amacon’s hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience! The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a...