Reservations Manager
7 days ago
The Century Plaza Hotel, in the heart of Downtown Vancouver, is looking for a full time Reservations Manager to join our team.
The Reservations Manager would lead and supervise the Reservations Team, who are responsible for the input of guest reservations, including the handling of group bookings, group blocks, VIP's and incoming reservations from the internet.
**DUTIES**:
- Oversee all staff and aspects of the Reservations Department;
- Generate and check daily sets of reports to check for reservation and rate consistency;
- Ensure all Advance Deposits are handled accurately;
- Assist with commissions when required, including bi-monthly processing for payment, and ensuring payments are sent out in a timely matter;
- Hire and train new staff as required;
- Handle Payroll for the department;
- Arrange all Scheduling, according to demand and availability;
- Assist in arranging any special amenity deliveries to rooms as required;
- Coordinate and / or oversee all Groups and Tours from the point of contract, through until departure;
- Coordinate all FIT rates and bookings, which include loading and keeping detailed track of all rates for all periods;
- Assist the Revenue Manager with Rate Management and Yielding;
- Attend and / or contribute to weekly Manager and Sales meetings;
- Other duties as assigned.
**JOB REQUIREMENTS / QUALIFICATIONS**:
- Minimum 2 years Hotel Industry experience, with 1 year Supervisory experience in a similar role;
- Intermediate to Advanced knowledge of Opera or Opera Cloud, Travelclick & Microsoft Office suite (Outlook in particular);
- Detail oriented;
- Excellent Guest Service skills;
- Self motivated, displaying strong initiative and independent decision making;
- Must be able to work well with others;
- Must have strong communication and presentation skills, both verbal and written;
- Very highly organized;
- Ability to follow instructions with mínimal supervision;
- Ability to work both weekdays, and weekends when required by scheduling;
- Must be legally entitled to work in Canada;
- Must reside in the B.C. Lower Mainland area.
We offer an excellent benefits package to full time employees after 6 months of continuous full time employment.
will be contacted.
Thank you for your interest
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