Customer Relations Advisor

4 weeks ago

Montréal, Canada Desjardins Full time

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

NV-09

As a customer relations advisor - group retirement savings, you ensure the highest level of client satisfaction in order to develop and maintain the best references on the market.

General Information on the Position

Main responsibilities- Maintain and develop business relationships with the small and medium business block of clients of the Group Retirement Savings unit- Promote solutions and service offerings in accordance with the business unit's objectives and strategies- Work with clients with complex and diversified needs that represent significant development potential for the business unit- Analyze client needs, propose, design and implement customized solutions to help clients achieve their objectives- Ensure the development, implementation and monitoring of an action plan for clients- Be the voice of clients within Desjardins- Represent Desjardins with your clients.

Specific responsibilities- Ensure the development, retention and satisfaction of members and clients as well as stakeholders. Develop different strategies and tactics to ensure retention- Resolve issues with the help of internal teams, inform them of potential problems and make recommendations to improve client satisfaction.

Other working conditions- The work arrangement for the position is flexible hybrid work #LI-Hybrid- Number of jobs available: 1

**Qualifications**:
- Bachelor’s degree in a related field- A minimum of four years of relevant experience- Experience in pension industry including pension products and legislation

Please note that other combinations of qualifications and relevant experience may be considered.- Financial Security Advisor or Group Annuity license (requirement in Quebec)- For vacant positions available in Quebec, please note that knowledge of French is required.

Specific knowledge- Upper intermediate knowledge of English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Decision quality, Drive results, Interpersonal Savvy

Work Location

Complexe Desjardins Montréal

Trade Union

Non Syndiqué

Unposting Date

2023-09-8

Job Family

Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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