Data Center Technician

3 weeks ago

Vancouver, Canada Estruxture Data Centers Full time

La version française suit la version anglaise **_

**We host the data. We provide the connections. We protect the information.**

Everything starts with our dedicated and talented team. As an award-winning industry leader, our data centers help our customers improve network connectivity, redundancy and uptime, scale up or down, increase cost savings, and provide a high level of physical security. This would be unachievable without the _people_ of eStruxture.

Have we piqued your interest? Learn more about what we have to offer below

**Become a connected Data Center Technician**

The Data Center Technician will report to the Data Center Manager and be part of the front-line support team for the eStruxture facility. The role is a vital operational function assisting in ensuring we provide very high levels of availability for customers’ mission critical computing and colocation needs. eStruxture’s data centers are world class facilities with high levels of redundancy, complexity and risk management.

**Here’s a snippet of what we have to offer**
- A positive, collaborative, and, people-first culture
- A diverse, inclusive workforce
- A comfortable and enjoyable work environment
- Opportunities for learning and development, as well as and career advancement
- A performance-driven organization that embraces challenges as opportunities for growth
- A competitive vacation policy
- Telemedicine and reimbursement of your professional expenses
- An Employee and Family Assistance Program (EFAP) to help you live a happy, healthy, and productive life
- Regular social events and festivities, to enjoy time with your dynamic colleagues outside of work
- The satisfaction of being part of a company that is an award-winning, internationally recognized data center industry leade

**Your contribution**

**The duties and responsibilities include but are not limited to**:
Facility
- Perform regular user-maintenance of the environmental and mechanical systems that provide power and HVAC to colocation and managed services customers.
- Monitor basic network status and perform initial checks using the monitoring systems.
- Respond to fault conditions and assist with repair/remediation.
- Maintain an updated inventory of operational infrastructure assets.
- Maintain an access-card system.
- Perform regular power, cooling, and user access audits.
- Assist with capacity management.
- Help customers with equipment shipping and receiving.

Provisioning
- Rack and stack various IT hardware into racks. Physically prepare servers, network, storage and security hardware.
- Assemble and install servers, test and troubleshoot hardware components, and report inventory issues in a prompt fashion.
- Troubleshoot and resolve basic OS and network level issues.
- Install various operating systems (Windows and Linux), and configure basic network settings on servers.
- Perform colocation cabinet installation according to standards.
- Install and test copper and fiber cables throughout the data center and various computer rooms.

Security
- Ensure physical and remote security policies and procedures are being strictly followed.
- Document any changes or incidents and report or escalate as required.
- Follow the company’s change policy (approval process and project management).
- Perform scheduled walkthroughs and report any issues to the appropriate department manager.

Training
- Assist in documenting and maintaining an up-to-date DC Technician's Handbook.
- Special projects may be assigned based on skill-level and qualifications

**Working Conditions**

**The profile we are looking for**

Experience
- 2+ years working in a data center operations environment.
- Experience managing and driving projects to successful completion, ideally with team members in several remote locations.
- Experience dealing with customers during problem resolution and operating efficiently under pressure.
- Experience managing work and priorities through a ticketing system

Education/Certification/Designation
- College degree (or relevant experience) in computer science or management.

Competencies
- Proven ability to manage customer expectations and resolve conflicts

Technical Skills/Knowledge
- Proficiency with MS Office, MS Project.
- Excellent prioritization and time management skills.
- Excellent knowledge of server hardware.
- Excellent knowledge of Linux, UNIX administration and Copper/Fiber Optic Testing/Cabling Standards.
- Basic to intermediate electrical and HVAC familiarity an advantage especially electrical circuit types, ASHRAE principles and Uptime Institute topologies.
- Understanding of distributed and service-oriented architectures.
- Valid driver license
- Any experience / designation / competency for these above would be considered as an asset

**Security for our team**

All offers are contingent upon the successful completion and satisfactory results of a background investigation.

**Nous hébergeons les données. Nous assurons les connexions

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