Team Lead, Mortgage Administration

7 months ago

Mississauga, Canada Questrade Financial Group Full time

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

We’re looking for our next Team Lead, Mortgage Administration. Could it be you?
Community Trust Company (CTC) is a member of the Questrade Group of Companies (QFG), which currently includes Questrade Inc., QuestEnterprise, Questrade Wealth Management Inc., CTC, Thinknsure Ltd., and Zolo Ventures Ltd.

What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Hybrid and flexible work arrangements
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment

What’s it like working as a Team Lead, Mortgage Administration at Community Trust Company?
Reporting directly to the Manager, Mortgage Administration, this role is responsible for providing administrative services on residential, and commercial mortgages. The incumbent is expected to maintain a high level of efficiency in an environment focused on service and operational excellence. The Team Lead, Mortgage Administration will support the Manager, Mortgage Administration as well as provide knowledge enrichment to department staff of processes and industry best practices. The position plays an important role in the compliance, risk, and credit management of the business by ensuring full adherence to CTC’s policies, procedures and regulatory requirements. This role is responsible for ensuring goals are met which, in turn, successfully contributes to the department and overall corporate results.

Need more details? Keep reading...
**In this role, responsibilities include but are not limited to**:

- Provide guidance, support and training to existing and new Servicing Specialists
- Ensure the completion of all daily, weekly, monthly, quarterly and annual department functions and reporting requirements - Ensure department Service Level Agreements are met daily
- Responsible for the distribution of workload among the Administration team.
- Oversight of payment processing, timely and accurate completion of tasks
- Oversight of property tax administration, ensuring balances are sufficient, remittances are made on time and supplementary and final installments are actioned appropriately.
- Oversight of property insurance administration and related reporting
- Oversight of payouts, discharges, and executions, ensuring adherence to Service Level Agreements and with the utmost accuracy.
- Interact professionally with our internal and external business partners and clients
- Set the example for delivering excellent customer service to our clients, internal and external business partners
- Manage escalations and act as point of contact when necessary.
- Exercise discretionary workout remedies and/or fee waivers as delegated, ensuring decisions are in accordance with procedures and in the best interest of CTC.
- Ensure that all records are stored and retained to meet Company standards.
- Continuously identify and execute best practice process improvements, eliminate redundancies, and identify system and/or reporting needs
- Support with ongoing project implementations and necessary testing
- Ensure that department policies & procedures are up to date and current.
- Effectively communicate with staff as required
- Perform ad-hoc duties as assigned by management
- Attend and contribute positively to all department and team meetings.

So are YOU our next Team Lead, Mortgage Administration? You are if you
- Post-secondary education in Business Administration, Accounting, Finance or a related field
- Minimum of 3 years progressive experience across various areas of mortgage administration and/or servicing.
- Proven track record of exceptional customer service abilities
- Good understanding of underwriting and lending principles
- Sound working knowledge of financial regulatory requirements on lending products, AML, and Compliance
- Ability to prioritize and multi-task in a fast-paced environment while meeting strict deadlines
- Strong written and verbal business communication skills
- Able to recognize and hand

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