Technical Support Specialist

2 weeks ago

Toronto, Canada TEK Group Full time

**Position**: Bilingual Technical support specialist

**Location**: Toronto, ON

**Work Type**: Fully Remote

**Job Outline**: resource will need to install an upgrade for a software already install. They will have a procedure to follow. All the work need to be done remotely.

**Summary**:

- Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

**Major Job Duties**:

- Test and image desktops and laptops.
- Maintain, analyse, and troubleshoot, software and computer peripherals.
- Ability to setup, configure and add all hardware.
- Assist Corporate Desk Side Support technicians with large IMAC’s.
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Provide technical support to end users via telephone.
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes.
- Assist coworkers in resolution of end users? technical issues.
- Assist coworkers in the execution of established processes and escalations.
- Test, image and clean PC’s, laptop, monitors, printers, and other related hardware.

**Education/Experience**:

- High School Diploma or GED required.
- 2 to 4 years of hands on technical knowledge of laptop and desktop design and software installation required.

**Skills and Competencies**:

- Familiar with standard concepts, practices, and procedures within a particular field.
- Relies on limited experience and judgment to plan and accomplish goals.
- Possess 1 to 2 years experience in a break/fix environment.
- Able to lift and palletize heavy equipment. (PC?s, monitors, printers.)
- Strong verbal and written communication skills.
- A certain degree of creativity and latitude is required

**Job Types**: Full-time, Permanent

Pay: $25.00-$27.00 per hour

Expected hours: 28 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift

**Experience**:

- Technical support: 6 years (preferred)
- Ticket management systems: 6 years (preferred)
- Windows Remote Desktop: 6 years (preferred)
- Any Desk: 5 years (preferred)
- ServiceNow: 5 years (preferred)
- Software troubleshooting: 6 years (preferred)
- Network installation: 5 years (preferred)
- Operating systems: 6 years (preferred)

**Language**:

- French (preferred)

Licence/Certification:

- CompTIA A+ (preferred)
- CCNA (preferred)

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