Technical Support Specialist

2 weeks ago

Toronto, Canada Runnymede Healthcare Centre Full time

**Technical Support Specialist - Permanent Full-Time**

If you would like to work with a team of professionals who are committed to enriching the lives of patients, we invite you to join Runnymede Healthcare Centre as a Technical Support Specialist.

**Position summary**:
The Technical Support Specialist (evenings) is responsible for the maintenance, support, and security of all the technology infrastructure required to support Hospital operations, including but not limited to physical/virtual servers and associated software, wired/wireless networks, databases, interfaces, telecommunications, and audio visual. The Technical Support Specialist will provide expert technical support for all internal users, employing a high degree of customer service, technical expertise, and timelines. The incumbent may also be assigned to technology related projects.

**May be required to work Weekends or Holidays**

**Responsibilities Includes**:

- Obtain and test bug fixes outside of major upgrades
- Provide VMWare, Citrix and Veeam support
- May be required to participate in curriculum and instructional design, including development od learning aids (e.g. training manuals, multimedia visual aids, computer-based training materials, intranet resources, and reference materials)
- Participates in business requirement definitions, testing, training, implementation, and support
- Primarily provide second level support for PCs, peripherals, telecom devices, and audio visual equipment
- Participates in a seven-day support cycle with support hours covering planned and unplanned events
- Provide active directory exchange, and collaboration support
- Provide security devices administration and configuration, such as firewalls, intrusion detection
- Identify security threat, risk, analysis, and containment
- Perform moves, adds, and changes of software and hardware for all equipment
- Conduct problem recognition, investigation, resolution and follow-up steps such as basic end0user, training, recommendation for alternate software/hardware configuration
- Records all Incident, Service, and Change Requests in ticketing system
- Diploma or post-secondary education in Computer Science
- One or more of the following certifications: Microsoft 365 or Azure Certifications, Microsoft Technology Associate (MTA), A+ Certified Technician, Microsoft Office Specialist (MOS), Microsoft Certified Solutions Expert (MSCE), Certified Network Engineer (CNE or CNE/NT) or Certified Network Administrator
- 3-5 years of experience in a related IT position
- Experience in the healthcare industry or in a similar production/service environment
- Windows Desktop Operating Systems (Windows 10, 11), and MS Windows Server Operating Systems (2012 - 2022),
- Active Directory, Group Policy, IIS, MS SQL, Oracle, MS Exchange and MS Office 365 and Azure environments
- Thin Client Architectures - Citrix XenApp, VMware Virtualization, HL7, NEC PBX, Security Practices, High Availability concepts and protocols, Backup Tools, Software and Libraries/Autoloaders, Storage Area Networks (iSCSI SAN)
- Office Productivity Tools: MS Word, Excel, PowerPoint, Outlook, Project, Visio
- Broad range of telecommunications, network, and desktop knowledge is highly desirable, including principal experience in one of the following groups: Desktops/Servers and related O/S, Active Directory, Xen App, Exchange/Collaboration, Back-up/recovers, Voice and Audio-Visual technologies or Switching, Security Infrastructure, SAN, VMware, Wired and Wireless technologies

While we thank all applicants, only those under consideration for the position will be contacted. If you require accommodation during any stage of the recruitment process, please notify Human Resources.

We are committed to employment equity and providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities (AODA).

Any information obtained during the course of recruitment will be used for employment purposes only and not for any other purpose.

**Please be advised that in order to be eligible for employment at Runnymede Healthcare Centre, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee’s first date of employment. Requests for exemption will be considered on a case-by-case basis in alignment with the Hospital’s obligations pursuant to the Ontario Human Rights Code.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person

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