Technical Support Specialist

2 months ago

Toronto, Canada hearinglife_Canada Full time

**SCOPE**:
Reporting to the Director of IT, the Technical Support Specialist provides phone-based technical assistance to end users, troubleshooting issues related to hardware, software, and network systems. You will be responsible for efficiently resolving customer queries, ensuring a high level of customer satisfaction, and escalating more complex issues to the appropriate support teams when needed. In addition, the Technical Support Specialist will help oversee the IT department's ticket queues, ensuring all requests are properly categorized, prioritized, and resolved as quickly as possible.

**SUCCESS CRITERIA**:

- Serves as the single point of contact for all system users regarding IT-related issues.
- Owns and manages all IT requests classified as Level 1 or Level 2 support, regardless of system or area.
- Ensures adherence to IT policies, procedures, and standards.
- Coordinates with vendors when necessary for servicing or replacing defective devices.
- Collaborates with other IT staff to develop fixes, enhancements, and system improvements.
- Ensures all inbound support calls are answered promptly and resolved efficiently.
- Ensures inbound support tickets are addressed and resolved in a timely manner.
- Configures, installs, optimizes, and decommissions IT assets as required.
- Provides technical expertise to ensure the company’s technology use aligns with its business goals.

**REQUIREMENTS, EXPERIENCE AND CONSIDERATIONS**:

- College Degree preferred, or combination of work experience and professional certifications
- Professional certifications a plus (CompTIA, HDI, ITIL, Cisco, Microsoft)
- Minimum 1 years working experience in a Service Desk or technical support function
- Strong working knowledge and troubleshooting skills for Microsoft products (Windows, Office, etc)
- Experience administrating with the following technologies: SCCM, MS Exchange, Office365 Admin console, Active Directory, Bitlocker, Microsoft Azure, DHCP, LAN, WAN
- Excellent time management and organizational skills
- Excellent written and verbal communication skills
- Highly self-motivated, proactive, and results driven
- Comfortable working in a fast-paced environment
- Experience working with retail environments a plus
- Ability to lift 25 lb boxes

**REQUIRED BEHAVIOURS**:
The incumbent is required to behave in accordance with our Demant Values:

- We create trust - We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
- We are team players - We collaborate and network effectively across the whole organization. We take initiative and help each other to achieve our ambitious goals.
- We create innovative solutions - We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.

LI-BH1 #Hearinglife_Canada #LI-Hybrid

  • Technical Support Advisor

    4 weeks ago

    Toronto, Canada Ada Support Full time

    Toronto, Ontario & Vancouver, British Columbia At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Tejas Consultants Inc. Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Tejas Consultants Inc. The ideal candidate will have a strong background in computer systems and excellent communication skills.Provide technical assistance to users experiencing difficulties with computer systems, hardware,...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Canada Inc. Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Canada Inc. as a full-time permanent employee. In this role, you will be responsible for troubleshooting and resolving technical issues for our clients, as well as providing top-notch customer service.Key Responsibilities:Provide...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada CANADA INC. Full time

    At CANADA INC., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients. Your primary duties will include:Key ResponsibilitiesResponding to client inquiries and resolving technical issues in a timely and professional...

  • Technical Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Canada Inc. Full time

    OverviewWe are seeking a skilled Technical Support Specialist to join our team at Canada Inc. in Montreal, Quebec. This is a permanent position offering a competitive salary of approximately $70,000 - $90,000 per year, depending on experience.About the JobThis exciting opportunity allows you to utilize your technical expertise to provide exceptional support...

  • Technical Support Specialist

    6 days ago

    Toronto, Ontario, Canada Common Collections Full time

    Join Common Collections as a Technical Support Specialist and take your career to the next level in our dynamic team. With opportunities for growth and development, you will be working with cutting-edge technology to provide top-notch support to our clients.We are seeking an experienced Technical Support Specialist who is passionate about delivering...

  • Technical Tester and Automation Specialist

    1 week ago

    Old Toronto, Canada Global Technical Talent Full time

    Job Title: Technical Tester and Automation SpecialistLocation: Toronto, ONDuration: 12-month ContractWork Type: HybridPay Range: C$85 - C$90/HrAbout the Role:We're seeking a skilled technical tester and automation specialist to join our team in Toronto. You'll play a crucial role in ensuring the quality and reliability of our critical Liquidity risk...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Reliable AOC Inc. Full time

    We are seeking a skilled Technical Support Specialist to join our team at Reliable AOC Inc. in a permanent role.As a Technical Support Specialist, you will provide top-notch technical support to our clients, resolving issues with computer systems and providing advice and training to users.The ideal candidate will have a strong background in computer systems...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada CANADA INC. Full time

    We are seeking a skilled Technical Support Specialist to join our team at CANADA INC. in a fast-paced environment.This role involves providing technical support to users with computer difficulties, offering advice and training, maintaining a problems and solutions log, supervising other support workers, and performing web-server backup and recovery.Key tasks...

  • IT Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada BDT SOLUTIONS Full time

    Job SummaryBDT Solutions is seeking a skilled IT Technical Support Specialist to join our team. The successful candidate will provide technical assistance and support to users experiencing difficulties with computer systems, applications, and network connectivity.Key ResponsibilitiesRespond to user inquiries and provide timely solutions to technical...

  • Technical Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Atlas-Apex Roofing Inc. Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Atlas-Apex Roofing Inc.This role is perfect for individuals who enjoy problem-solving, working with technology, and providing excellent customer service. As a Technical Support Specialist, you will be responsible for resolving technical issues related to computer...

  • Technical Support Specialist

    2 months ago

    Toronto, Ontario, Canada beBee Professionals Full time

    We are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical support to our clients. The ideal candidate will have a minimum of 2 years of experience in a technical support role, excellent communication skills, and knowledge of computer hardware and software.The successful candidate will be responsible for...

  • Technical Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Deliverance Consulting INC Full time

    Deliverance Consulting INC is seeking a skilled Technical Support Specialist to join our team. This full-time position offers an estimated annual salary of $60,000.About the RoleWe are looking for a detail-oriented and proactive individual to provide technical support to our clients. As a Technical Support Specialist, you will be responsible for...

  • Technical Support Specialist

    1 day ago

    Toronto, Ontario, Canada Kinka Family Full time

    At Kinka Family, we are seeking a highly skilled Technical Support Specialist to join our team. This role is an excellent opportunity for individuals who enjoy working in a dynamic environment and providing top-notch technical support to our users.About the RoleWe are looking for a talented individual with strong technical skills and excellent communication...

  • Technical Support Specialist

    2 months ago

    Toronto, Ontario, Canada beBee Professionals Full time

    Job Title: Support SpecialistWe are seeking a highly skilled Support Specialist to join our team at beBee Professionals in Toronto, Canada. The ideal candidate will have a strong technical background and excellent customer service skills.Key Responsibilities:Provide technical assistance to customers via phone, email, and chatTroubleshoot and resolve...

  • Technical Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada CrucialLogics inc. Full time

    We are CrucialLogics inc., a company that values excellence and innovation. Our team is dedicated to providing top-notch technical support to our clients, and we are seeking a talented Technical Support Specialist to join our ranks.About the JobThis is a permanent full-time position that requires 32-40 hours of work per week. The ideal candidate will have...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Connexall Full time

    Join Connexall as a Technical Support Specialist in our dynamic team. This exciting opportunity allows you to provide technical assistance and support to our clients, ensuring their systems are running smoothly and efficiently.About the RoleThis is a permanent position requiring 37.5 hours of work per week. As a Technical Support Specialist, you will be...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Roche Full time

    At Roche, we are seeking a skilled Technical Support Specialist to join our team. This role is based in Toronto, Canada, and offers a competitive salary of $80,000 - $110,000 per year.About the JobThis position involves providing technical support to customers, including installing, maintaining, and repairing instrumentation on site. You will be responsible...

  • IT Technical Support Specialist

    4 days ago

    Toronto, Ontario, Canada Dynpro Canada Inc] Full time

    Dynpro Canada Inc. is seeking an IT Technical Support Specialist to join their team.">Job OverviewThis role involves providing technical support to ensure the smooth operation of our systems and infrastructure. As an IT Technical Support Specialist, you will be responsible for resolving hardware and software issues, troubleshooting problems, and maintaining...

  • Technical Field Support Specialist

    1 week ago

    Toronto, ON, Canada Encore Technical Solutions Inc. Full time

    Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage) Full-Time Permanent Toronto, ON (Downtown) Hybrid - 2 days per week in office Manage Directory Services and Infrastructure : Oversee enterprise directory services and associated server infrastructure, including user accounts, permissions, access controls, and...