Member Service Representative 2 Msc

4 weeks ago

Cranbrook, Canada StellerVista Credit Union Full time

**Basic Purpose**:
We are hiring for our new Member Solutions Centre, which provides excellent member service primarily over the phone or through our virtual platforms.

In this role, you will help members with their savings (in regular and registered accounts), their accounts (ensuring they are in the best account for them) and assisting with quick requests through our remote or virtual channels. Plus, you will prepare and complete required documentation quickly and accurately, resulting in an easy, stress-free experience for the member. You will assist members in different stages of their lives so they will be ready for their next financial milestone.

**Schedule Description**

**Permanent Full-Time - 37 Hours per week**

Monday: 9:45am - 6:15pm

Tuesday: 10:00am - 6:15pm

Wednesday: 9:45am - 6:15pm

Thursday: 10:00am - 6:15pm

Friday: 9:45am - 6:15pm

**Note**: These hours may be altered due to operational requirements.

**Wage scale - $26.01/hr - $30.58/hr**

**Qualifications**

Do you have a secondary school diploma plus a minimum of approximately 4 years’ related sales and service experience?

We Value:

- Accountability - to our members, the StellerVista team, and our communities
- Responsiveness **- **to listen and care so to provide exceptional service and advice.
- Ability to build trust - with members and others in the StellerVista team.
- Foster belonging** - **our credit union promotes diversity, equity, and inclusion with our members, within our communities and each other.
- Excellent Communication skills - written and oral
- Professional image
- Credit Union knowledge of lending and deposit products and services.

OR

Successful applicants will also be required to upgrade skills yearly by taking related courses in your education course checklist.

**Job Location -** Cranbrook, B.C.

**Closing date** - open until filled.

**How to Apply**

**_ We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check._**

**We’re proud of our team. They make us who we are.**

**Education**: Required
- High School Diploma or better

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