Service Writer

**Service Writer**

**Why Work Here**

New West Truck Centres is a leading provider of commercial Truck and Transportation solutions, dedicated to delivering exceptional service and reliability. With 12 locations across the region, we are committed to maintaining a high standard of quality in our fleet and facilities.

**Treated Well.**

Your direct manager is well-respected and a knowledgeable leader who always remain calm and collected, even in the most challenging situations. They genuinely care about the service mechanics and take the time to listen to their concerns, offering guidance and support when needed.

**Trained Well.**

Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in-house training programs and certifications that will develop your skills and advance your career.

**Paid Well.**

Our total compensation package offers job security, health, dental, EFAP, vision and life insurance. The salary range for this position is $25 - $30 per hour (based on experience and education).

**The Role**:
Under the supervision of the Service Manager, a Service Writer will be the first point of contact to welcome customers and gather information required to identify their vehicle repair and maintenance work they require. The Service Writer will open repair orders (RO’s), take customer information and relay paper flow through the department to the Service Advisors. The Service Writer may be required to sell maintenance services, while maintaining exceptional customer service and rapport. The Service Writer must have an innate ability to multi-task while providing a high degree of quality customer service internally and externally. Building Customer loyalty and trust in this dealership is essential. You will be required to act as a liaison between the customer, Service, Parts and Sales Departments.

**Service Orders - 100% of your time is spent here**
- Obtain as much information about the customer and vehicle data upon their arrival.
- Open Repair Orders using the dealer management system (Proceed)
- Inform the customer of all promotions and services provided by the dealership, including Parts and New Truck Sales.
- Verify the customer’s method of payment before the required repairs begin. Direct them to the Credit department to arrange credit approval, if necessary.
- Ensure accuracy of customer data in our computer system.
- Obtain, verify and double check that you have the correct truck/vehicle serial/VIN number, mileage, company, contact names and phone numbers on all required documents.
- Other duties as assigned.

**Experience**
- Outstanding customer service skills (mandatory)
- Experience in the heavy duty trucks or automotive, especially with Commercial Vehicle experience
- Basic understanding and ability to operate a computer including Microsoft Office programs and internal programs
- Must be able to work in a high pressure environment safely
- Must be able to present yourself in a positive, professional manner to colleagues and customers
- Ability to effectively present information and respond to questions from co-workers, managers, customers and the general public

**Education/Certification**
- High School Diploma with Post secondary Education related to business operations.

**Work Schedule: 8 hours per day**

**Operational hours**:
**Monday - Friday / Tuesday - Saturday**

**3 Things To be successful as a Service Writer**

1. Internal drive & curiosity to get to Why

2. Always willing to help out

3. Never stop learning

**Other details**
- The above description is a summary of responsibilities and is not an exhaustive list of duties. A comprehensive job description will be provided to you in the interviewing process.

**About Us**

We are a heavy truck dealer in Southern Alberta and British Columbia representing Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks. When taking a look at the trucking industry, we found that our customers were facing difficulties and run arounds, so we set out to become something more than what is on the market. It is this emphasis on continuous improvement in Accessibility, Efficiency and Genuine Quality that drives our commitment to be the new standard in customer service. At New West Truck Centres, each person is essential to the success of the business, with offices located in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Taber and Cranbrook.

**Job Types**: Full-time, Permanent

Pay: $25.00-$30.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Relocation assistance
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Cranbrook, BC V1C 4Y5: reliably commute or plan to relocate bef