Business Process Lead, Patient Services

2 months ago

Kingston, Canada Ontario Health atHome Full time

**Job Description**:
Are you highly organized, detail-oriented and able to work accurately in a busy environment? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You're looking in the right place.

**What will you do?**
- Develops and maintains an excellent business knowledge and understanding of the key Client Services business processes used in Ontario Health atHome which includes but is not limited to:

- Patient Service policies and procedures, CHRIS business processes and any other applicable systems;
- Prepares industry standard documentation in business process and information flow related to business practices in Ontario Health atHome;
- Provides direction to facilitate and lead the development, and maintenance of the above documentation as directed by business owners;
- Leads in the identification and development of process alignment between Ontario Health atHome and external health partners
- Compares, contrasts and evaluates business process system flows within the organization to ensure maximum effectiveness and efficiency, in accordance with strategic directives;
- Identifies and proposes efficient changes and improvements in business flows for optimal efficiency and minimization of duplication and waste in the system;
- Participates in generating and/reviewing the delivery of process changes to staff at Ontario Health atHome;
- Leads in the organization and planning of business process training to client Services and other Ontario Health atHome Staff in order to support business practice;
- Participates in CHRIS release management - examining release information, identifying business impacts and required changes or development, preparing material to support the change;
- Plays an active role in the examination and analysis of future potential CHRIS functionality rollout - understanding the impact of change and capacity of Ontario Health atHome
- Active leader and participant in evaluation of business processes and impacts;
- Provides input and advice for data quality management;
- Participates and organizes special projects as required;
- Attends and participates in meetings as required;
- Performs other duties as required.

**What must you have?**
- Diploma or Degree (or equivalent in a related field) plus relevant experience;
- 2-3 years experience, preferably in a healthcare setting;
- Preferred experience working in process analysis preferably in a healthcare environment;
- Experience in delivering and supporting adult training/education sessions preferred;
- Experience in customer service preferred;
- Project Management certification and/or experience an asset;
- LEAN methodology experience is an asset;
- Excellent computer skills - Windows, Microsoft Office including Word, Excel and Outlook;

**What would give you the edge?**
- Knowledge of services provided by Ontario Health atHome
- Extensive experience and knowledge of the CHRIS Application related to business process and maintenance
- Strong understanding of current business processes at Ontario Health atHome
- Ability to organize and lead projects and initiatives
- Ability to speak French or another second language

**What do we offer?**

**We know wellness is supported with work-life balance.** In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan

**Who are we?**

**We are Ontario Health atHome, ready to serve every person in Ontario. **We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

**Why join us?**

**If you’re interested **in driving excellence in care and service delivery**, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

**Equity, Inclusion, Diversity and Anti-Racism Commitment**
- We thank all applicants for their interest; however, only those selected for an interview will be contacted_._

**Date Posted**: November 6, 2024 **Closing Date**:November 20, 2024

**Job Title**:Business Process Lead, Patient Services

**Job Type**: Permanent Full Time

**Initial Assignment**:Clinical Support & Applications

**Hours in a Bi-weekly Period**:seventy-five (75)

**FTE**: 1.0

**Compensation**: $79,285.64 - $94,671.25 annually

**Reports To**:Manager, Patient Services Education

**Department**:Patient Services

**Group**: Non-Bargaining

**Location**:South East (Belleville, Brockville, Kingston or Smith Falls)

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