Guest Service Agent

2 weeks ago

Saskatoon, Canada Holiday Inn Express & Suites Saskatoon Centre Full time

-The Holiday Inn Express Saskatoon Centre is looking for a Guest Service Agent with excellent customer service and communication skills to be the first point of contact for our guests at our property - the Holiday Inn Express & Suites Saskatoon Centre. Guest Service is a crucial part of our overall operation and there is never a dull moment

At the Holiday Inn Express & Suites Saskatoon Centre_,_ we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:

- ** Make a Connection -** show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way
- ** Be Helpful -** familiarize yourself with all the services in the hotel and the local area to answer any questions and give guests what they need to find their own way
- ** Be Efficient -** take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to

We all work together to make our guests feel at home so that guests can have the best experience possible.

**Why Is **Holiday Inn Express & Suites Saskatoon Centre** a Great Place to Work?**

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and find that working with P.R. Hotels has a positive influence on your life outside of work. At Holiday Inn Express & Suites Saskatoon Centre, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit

Whether you’re a student looking for a part-time job, or you’re creating a career in tourism, working with us will be an experience you’ll always remember. We love what we do, spending each day inspired by our spectacular surroundings and connecting with people from around the world. We’re always looking for friendly, energetic people who love to connect with others to contribute to our strong team culture and help deliver amazing experiences to our guests.

**What You’ll Do**

First impressions count, right? We think so too The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations for local amenities and attractions, and ensuring the guests have a pleasant stay and smooth checkout.

**Job Duties**:

- Responsible for checking guests in and out of the Hotel.
- Issues room keys, pamphlets, discount cards, etc.
- Answers various questions from guests and arranges transportation for guests.
- Computes bills, collects payments, and makes change for guests.
- Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shifts.
- Maintain an inventory of vacancies, reservations and room assignments.
- Knows room locations, types of rooms available, and room rates.
- Must possess fluent knowledge of the city and geography, keeping abreast of arts & entertainment and local trends, and building relationships with local restaurants & tourist attractions.
- Ensure the front desk is stocked with any items guests may require before housekeeping leaves for the day.
- Write all wake-up call requests on the specified form
- Complete welcome calls.
- Clean and tidy front desk area.
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
- As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
- Provide information to staff and/or clients about special activities.
- Observe and report any security issues to the Manager.
- Take the initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
- Maintains customers’ privacy and security at all times.
- Maintains a high level of professional appearance and demeanor.

**What You Need**:

- High school diploma or equivalent.
- Previous experience in a Guest Service role at a hotel property is a distinct advantage.
- Previous hotel-related experience, PMS knowledge preferred.
- Ability to communicate with public, hotel staff, and management in a professional manner.
- Knowledge of surrounding areas and local events.
- Must possess a valid Class 5 Saskatchewan Driver's License.
- Ability to understand and adhere to proper credit, debit, check, and cash handling policies and procedures.

**What We offer**:

- On the job training and uniform

  • Guest Service Agent

    5 months ago

    Saskatoon, Canada Holiday Inn Express & Suites Saskatoon Centre Hotel Full time

    The Holiday Inn Express Saskatoon Centre is looking for a Guest Service Agent to be the first point of contact and the first impression for guests. Warm, knowledgeable service, and helpful guidance reassures guests they’ve made the right choice to stay with us. To deliver a great guest experience - a Guest Service Agent will check in and out guests...

  • Guest Service Agent/ Shuttle Driver

    5 months ago

    Saskatoon, Canada Park Town Hotel Full time

    Guest Service Agent/ Shuttle Driver Part-Time to Full-Time Position As Guest Service Agent your primary responsibilities include registering guests, making reservations, preparing reports, and balancing transactions. You must be able to work independently and with mínimal supervision. You must also be able to problem solve and troubleshoot to resolve guest...

  • Guest Service Agent

    4 months ago

    Saskatoon, Canada Marriott International, Inc Full time

    **Additional Information** Weekend, Weekdays Availabilty Required **Job Number** 23204537 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Services

    5 months ago

    Saskatoon, Canada Marriott International, Inc Full time

    **Additional Information** Full Time **Job Number** 23217153 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Saskatoon Downtown, 405 20th Street East, Saskatoon, SASK, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Guest Services Agent

    5 months ago

    Saskatoon, Canada Marriott International, Inc Full time

    **Job Number** 24069124 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Saskatoon Downtown, 405 20th Street East, Saskatoon, SASK, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Agent-guest Services

    5 months ago

    Saskatoon, Canada Marriott International, Inc Full time

    **Additional Information** Benefit package available after completion of probation period. must be available various shifts including weekends. **Job Number** 24017927 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP **Schedule** Full-Time **Located...

  • Guest Services Agent

    2 months ago

    Saskatoon, Canada Marriott International, Inc Full time

    **Additional Information** Full-Time **Job Number** 24150279 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Saskatoon Downtown, 405 20th Street East, Saskatoon, SASK, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs,...

  • Guest Services Agent

    5 months ago

    Saskatoon, Canada Marriott International, Inc Full time

    **Additional Information** Benefit package available after completion of probation period, Flexible Shift, Weekend Shift **Job Number** 24047119 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?**...

  • Guest Services Agent

    5 months ago

    Saskatoon, Canada Marriott International, Inc Full time

    **Job Number** 24074826 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Service Agent

    5 months ago

    Saskatoon, Canada Comfort Suites Saskatoon Full time

    _PART TIME - Guest Services Representative_ (Previous Applicants feel free to re-apply) **Award Winning Comfort Suites is looking for our next STAR!** Attention to detail, communication skills and an agile mind are what is needed for this opportunity. Excel here and the sky is the limit with where you can go with our company. We are searching for someone...

  • Guest Services Agent

    7 days ago

    Saskatoon, Canada Alt Full time

    **JOB SUMMARY** **WHAT WE OFFER** - A percentage of the group insurance is paid by the employer for full time employees - Promotional rate to discover Germain Hôtels properties through Canada - Opportunities to develop your career within a growing company across Canada - Access to the hotel gym - Employee referral program - Employee Assistance Program for...

  • Guest Service Supervisor

    1 month ago

    Saskatoon, Canada Holiday Inn Express & Suites Saskatoon Centre Full time

    **Who You Are** We are looking for people with excellent customer service and communication skills to fill the shoes of an excellent Guest Service Supervisor. Guest Service is a crucial part of our overall operation; there is never a dull moment! We all work together to make our guests feel at home so that guests can have the best experience possible. At...

  • Guest Service Agent

    2 months ago

    Saskatoon, Canada Comfort Suites Saskatoon Full time

    _PART TIME - Guest Services Representative_ **Award Winning Comfort Suites is looking for our next STAR!** Attention to detail, communication skills and an agile mind are what is needed for this opportunity. Excel here and the sky is the limit with where you can go with our company. We are searching for someone who is looking for a career, not a...

  • Guest Service Agent

    5 months ago

    Saskatoon, Canada Comfort Suites Saskatoon Full time

    _PART TIME - Guest Services Representative_ **Award Winning Comfort Suites is looking for our next STAR!** Attention to detail, communication skills and an agile mind are what is needed for this opportunity. Excel here and the sky is the limit with where you can go with our company. We are searching for someone who is looking for a career, not a...

  • Guest Service Agent

    5 months ago

    Saskatoon, Canada Comfort Suites Saskatoon Full time

    _PART TIME - Guest Services Representative_ **Award Winning Comfort Suites is looking for our next STAR!** Attention to detail, communication skills and an agile mind are what is needed for this opportunity. Excel here and the sky is the limit with where you can go with our company. We are searching for someone who is looking for a career, not a...

  • Customer Service Agent Lead

    3 weeks ago

    Saskatoon, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Saskatoon you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even...

  • Hotel Front Desk Agent

    5 months ago

    Saskatoon, Canada Sheraton Cavalier Saskatoon Hotel Full time

    As a Hotel Front Desk Agent you will be an integral part of a team that delivers the highest quality of service excellence. You thrive in a fast-paced environment and are highly adaptive to the diverse needs of our customers. This position is 10+hrs per week. Prefer individuals with open availability to work mornings, mid-shifts or evenings; and you MUST be...

  • Guest Service Agent/night Auditor Relief

    5 months ago

    Saskatoon, Canada Comfort Suites Saskatoon Full time

    _PART TIME - Guest Services Representative_ **Award Winning Comfort Suites is looking for our next STAR!** Attention to detail, communication skills and an agile mind are what is needed for this opportunity. Excel here and the sky is the limit with where you can go with our company. We are searching for someone who is looking for a career, not a...

  • Front Desk Agent

    5 months ago

    Saskatoon, Canada Best Western Plus East Side Full time

    Front Desk agents at our company are responsible for greeting customers and clients in a professional, punctual manner, answering questions and directing them to the appropriate department. Front Desk Agents must be capable of multitasking and quickly responding to any security or safety concerns that arise. This position involves working in a fast-paced...

  • Guest Service Supervisor

    5 months ago

    Saskatoon, Canada Alt Saskatoon Full time

    **JOB SUMMARY** Reporting to the Guest Service Manager (GSM), the Guest Services Supervisor (GSS) is responsible for ensuring the highest level of guest service by maintaining standards for all positions within the Front Office department. The person will work closely with his team and maintain a stable relationship with other departments. **WHAT WE...