
Guest Service Agent
4 weeks ago
The Holiday Inn Express Saskatoon Centre is looking for a Guest Service Agent to be the first point of contact and the first impression for guests. Warm, knowledgeable service, and helpful guidance reassures guests they’ve made the right choice to stay with us. To deliver a great guest experience - a Guest Service Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.
At the Holiday Inn Express our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the InterContinental Hotel Group (IHG) brand you’re more than just a job title. We are looking for exceptional people to provide outstanding service, and True Hospitality to our guests.
**Duties and Responsibilities**Welcome guests in a friendly, prompt and professional manner, recognizing IHG Rewards Club Members as well as returning guests-
- Check guests in, issue room keys, provide information on hotel services and room location-
- Answer phones in a prompt and courteous manner-
- Answer, record and process all guest calls, messages, requests, questions or concerns-
- Take action to solve guest problems/complaints using appropriate service recovery guidelines-
- Routinely book guest reservations for individuals and/or groups-
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service-
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.Passionate about delivering exceptional service to our valued guests
Calm, organized work ethic with the ability to prioritize and meet deadlines
-Strong communication skills are essential when interacting with guests and employees
Strong math skills are used frequently when handling cash or credit
The ability to work a flexible schedule including nights, weekends, and/or holidays
**Qualifications and Requirements**High school diploma/Secondary qualification or equivalent-
- One-year front desk/guest service experience strongly preferred-
- Proficiency in Micros Opera preferred-
- Must speak fluent English-
- Ability to work a flexible schedule (shifts may vary from 6:00 a.m. start to midnight, including weekends)**What We Offer...**Competitive starting wages
-Accommodated scheduling practices to give team members the optimal work/life balance that suits your needs.
-Professional development training. You can take all the training you want/need, and we’ll satisfy your eagerness to learn and grow with us.
-IHG Employee Room Discounts are available when you travel to any one of our 6000 hotel destinations worldwide.
-IHG Enrollment Rewards points for Guest Services team members that can be redeemed on everyday wish list items like free hotel stays, the newest electronics, home appliances to gift cards to your favorite restaurant.
-Monthly employee appreciation celebrations to celebrate our most valuable assets, our people.
-A robust group benefits package for all part-time or full-time team members that include access to all employee assistance programs that support mental, financial, physical, and emotional well-being.
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