Analyst, IT Service Management
2 weeks ago
**Position**:Analyst, IT Service Management
**Status**:Full Time
**Department**:IT
**Reports to**:Director, IT
**Location**:Head office Toronto (temporarily remote)
**The Opportunity**
Analyst, IT Service Management will respond to and lead participants during event incident, problem, change and other ITIL activities in alignment with business requirements.
**How You Will Be Spending Your Time**
- Create, monitor, and report IT Service Levels.
- Configure ITIL tools (Jira, ServiceDesk Plus, etc.) and script processes which are leveraged to communicate IT Services.
- Implement automation tools which improve the communication of IT services.
- Host meetings which evaluate the business impact of IT events (major incident, post incident review, change advisory board (CAB), etc.).
- Track key performance indicators and identify areas for improvement which can prevent problems before they impact the business.
- Identify monitoring solutions which can improve operational resiliency.
- Other duties as assigned.
**The Skills, Experience and Requirements You Need to be Successful**
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
- Minimum 5 years experience performing similar duties.
- Experience with ITIL processes.
- ITIL certification.
- Experience in IT operations.
- Experience as a Major Incident Manager.
- Experience with IT change management and change advisory board (CAB).
- Experience with IT governance in terms of incident, problem, change, and IT audit.
- Configuration experience with ITSM tools (Jira, ServiceDesk Plus, etc.).
- Proficient in the use of software tools including spreadsheets, process modeling and business intelligence.
- The ability to work within, and contribute to, a team environment.
- Willing to work shifts and weekends.
- Excellence in communication, interpersonal and customer service skills.
- Solid analytical and problem-solving skills.
- Organizational skills.
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
Schedule:
- 8 hour shift
**Experience**:
- IT change management and change advisory board: 4 years (preferred)
- IT governance - incident, problem, change, and IT audit: 4 years (preferred)
- Configuration experience with ITSM tools: 4 years (preferred)
Work Location: Hybrid remote in Etobicoke, ON
-
Data Management
3 days ago
Etobicoke, Canada Humber Full time**Data Management & Reporting Analyst, Office of the Registrar - Appendix D** - (24872) Find Your Spot at Humber At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it...
-
Fraud Analyst
5 hours ago
Etobicoke, Canada Insight Global Full timeBilingual Fraud AnalystRequired Skills and Experience *- Candidate will have a minimum of 2-4 years of analyst experience in Financial Services (Risk Management, Fraud Management, Credit, Client Service, Business Process Improvement). - Experience in synthesizing complex information to make client-related recommendations. - Monitors and analyzes various...
-
Business Analyst
3 days ago
Etobicoke, Canada Humber Full time**Business Analyst - ITS - NFT Admin** - (25536) **Find Your Spot at Humber** At Humber, our career paths open a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic...
-
Business Analyst
4 weeks ago
Etobicoke, Canada Meridian Credit Union Full time**Who we are**: Meridian’s dedication to helping Canadians goes beyond banking, it’s about achieving a better life! Thriving communities are essential to the individual well-being of our Members and the overall well-being of Canadians. At Meridian, we’re committed to providing exceptional banking, services, security, and advice so our Members can get...
-
Business Analyst
7 days ago
Etobicoke, Canada Humber Full time**Business Analyst - ITS - NFT Admin** - (28909) **Description - External** **Find Your Spot at Humber** If you are interested in higher education and are looking to contribute to the largest polytechnic College in Ontario as we shape the future of our students and communities, here is your opportunity to join our team. At Humber, our career paths open...
-
Financial Analyst
1 week ago
Etobicoke, Canada Home and Community Care Support Services Full time**Job Description**: Financial Analyst - FMHC **Competition #**:FY2425-026 **Date Posted**:May 9, 2024 **Date Closed**:Until Filled **Salary Range**:HCCSS Non-Union Band 4 - $67,765.50 t0 $80,915.67 **Reports to**:Manager, Finance **Category**:Permanent Full-time **Location**:Etobicoke Office - 401 The West Mall **_ CARE AND BE CARED FOR - THIS IS...
-
Financial Analyst
4 weeks ago
Etobicoke, Canada Cascades Full time**Your challenge!** - Reporting to the Controller, the Financial Analyst’s mission is to support his or her manager in making strategic business decisions and establishing his or her group's business strategy in order to contribute to the achievement of financial and operational objectives. You thus use your expertise to produce the statutory reports and...
-
Financial Analyst
3 days ago
Etobicoke, Canada Neighbourly Pharmacy Full timeNeighbourly Pharmacy is seeking a Senior Financial Analyst to join our corporate team!Since 2015, Neighbourly has expanded its diversified national footprint to include 295+ locations, reinforcing the Company's reputation as the industry's acquirer of choice. You will directly contribute to our rapid growth which has regularly been recognized externally,...
-
QA Analyst
3 weeks ago
Etobicoke, Canada Red Label Vacation Inc. Full time**Position**: Quality Assurance Analyst **Status**:Full Time **Department**: IT **Reports to**:Director, PMO **Location**: Head Office Toronto, Ontario or Montreal, Quebec office (Hybrid) **How you will be Spending Your Time** - Working in collaboration with Product Managers and/or Business Analysts to write concise acceptance criteria and provide...
-
Team Service Coordinator
2 weeks ago
Etobicoke, Canada Precision Property Management Full timeThe **Team Support Coordinator (TSC) **is the Head Office representative of an established Property Management Company. **Skills and Experience Required** - Excellent time management and organizational skills - Excellent interpersonal, communication, and people skills - Advanced ability to learn established procedures and provided training to staff -...
-
Bilingual Credit Analyst
1 week ago
Etobicoke, Canada Goodyear Full timeLocation: Toronto, CAN (Hybrid) Sponsorship Available: No Relocation Assistance Available: No **Position Description**: The Bi-Lingual AR / Credit Analyst (Canada) is responsible for assisting in the management of credit customers (including the assessment of their credit worthiness, establishing credit limits, negotiating resolution with past due accounts...
-
Commercial Analyst
3 days ago
Etobicoke, Canada Meridian Credit Union Full time**Why Meridian?** At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. Find our story here: About Meridian **Our Business Banking Practice**: At Meridian, our vision is to be recognized as the...
-
Collections Analyst
4 weeks ago
Etobicoke, Canada Sun Cloud LLC Full timeThe Bi-Lingual AR / Credit Analyst (Canada) is responsible for assisting in the management of credit customers (including the assessment of their credit worthiness, establishing credit limits, negotiating resolution with past due accounts and overall risk assessment decisions). This position would typically be involved with accounts that have the smallest...
-
Customer Solutions Analyst
4 weeks ago
Etobicoke, Canada TFORCE INTEGRATED SOLUTIONS Full timeAbout the job Primary Function -Customer Solutions & Analytics (CS&A) Support the organization in the variable analysis of new & existing business opportunities which includes the in-depth review of data & development of pricing proposals. This type of solutions support includes all sales & operational functions. Additionally, to identify and interpret...
-
Corporate Financial Analyst
7 days ago
Etobicoke, Canada Give and Go Prepared Foods Full time_**Give and Go Prepared Foods**_ is a leading, and growing, North American manufacturer of baked goods. As a proud member of the Mondelez family, we have consumer recognized brands in all our core categories, significant strategic acquisitions under our belt, and much, much more in the works. If you are looking for a company that has opportunity for growth,...
-
Bilingual Ar
5 days ago
Etobicoke, Canada Goodyear Full timeLocation: Etobicoke CAN (Hybrid) Sponsorship Available: No Relocation Assistance Available: No **Position Description**: The Bi-Lingual AR / Credit Analyst (Canada) is responsible for assisting in the management of credit customers (including the assessment of their credit worthiness, establishing credit limits, negotiating resolution with past due accounts...
-
Service Manager
2 weeks ago
Etobicoke, Canada United Rentals, Inc. Full time**_Great company. Great people. Great opportunities._** As a Service Manager at United Rentals, you’ll be the leader of a major maintenance enterprise. You’ll have the opportunity to hire and motivate an amazing team of Service Technicians. You’ll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained...
-
Financial Analyst
3 days ago
Etobicoke, Canada Cascades Full time**Your challenge!** - Do you have a "can-do" attitude?- Are you driven by solid execution of plans?- Do you demonstrate a high level of ownership within your scope of work?- Have you ever wanted to work for a company where you are able to help make improvements as needed?- If you answered YES to any of these questions, then we want to hear from you!- Under...
-
Credit Analyst
4 weeks ago
Etobicoke, Canada Axis Auto Finance Full time_Axis Auto Finance is a fintech lender. Building and deploying leading edge technology made us the fastest growing, publicly traded Canadian Auto Finance company. As a team, we continuously seek new and innovative ways to grow our business. Our agile, high energy culture rewards top performance and the contributions of those passionate about our collective...
-
Technology Analyst
4 weeks ago
Etobicoke, Canada Immigrate AI Full timeWelcome to Immigrate.ai, an ambitious disruptor poised to soar to unicorn status in the near future. At the forefront of innovation, we're harnessing the power of artificial intelligence to revolutionize the immigration landscape, paving the way for a brighter, more accessible future. We are dedicated to delivering cutting-edge solutions that not only meet...