Customer Support Manager

4 weeks ago

Tillsonburg, Canada Staples Canada Full time

: 1275183

**Who we are**

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions. If that’s you, let’s work, learn, and grow together.

**We are building an inclusive and diverse team**

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

***:
**Some of what you will do**:
**Specifically, you will**:

- Ensure exceptional customer satisfaction with accuracy and professionalism while processing inquiries both in person and online, verbally and written using all forms of customer interaction.
- Provide information and clarification to all requests including types of services, fees, and eligibility for services.
- Provide interpretation of guidelines, directives and procedures related to products, programs and services. This includes coaching and providing leadership to direct reports.
- Effectively process transactions while determining eligibility criteria have been met, accept proper forms of prescribed tender accurately. This includes coaching, monitoring and ensuring accuracy of the output of your direct reports.
- Manage the resolution of customer complaints, returns and exchanges. This role is a highest in-store escalation of concerns and is required to de-escalate and resolve.
- Source, interview, hire and onboard direct reports in your department.
- In partnership with your leader, develop associate’s succession plan to support individual and business growth.
- Execute ongoing training modules and provide coaching in the department.
- Develop and provide input on materials such as reporting, communication materials, manuals, correspondences and other documentation.

***:
**Some of what you need**:

- Ability to engage with customers in a friendly and professional manner and resolve customer concerns in a diplomatic manner.
- Communicate with customers effectively using a variety of mediums.
- Ability to plan, organize and prioritize to effectively serve our customers.
- Ability to work effectively with ongoing distractions is necessary.
- Engage and inspire team members to ensure they perform at their best.
- Bilingualism English/French is considered an asset.

**Additional information**:

- The number of direct reports depends on store location and volume.
- Backcheck will be required.
- Based on the nature of the contracts and signing authority of this role, it is required to be a minimum of 18 years of age at the time of hire.
- This position is based in our retail store environment and includes working a variety of shifts including evenings and weekends.

***:
**Some of what you will get**:

- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...

WorkLearnGrow2

LI

**Job** Retail Management

**Location(s)** CA-ON-Tillsonburg

**Schedule** Full-time

:
:
:
**Employment Statement

  • Customer Support Specialist

    4 weeks ago

    Tillsonburg, Canada Staples Canada Full time

    : 1275169 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions. If...

  • Manager Advisor Support

    3 weeks ago

    Tillsonburg, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Customer Experience Associate

    4 days ago

    Tillsonburg, Canada TD Bank Full time

    **Work Location**: Tillsonburg, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Service Ontario

    1 month ago

    Tillsonburg, Canada Staples Full time

    **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions. If that’s you,...

  • Customer Service Representative

    1 month ago

    Tillsonburg, Canada BMO Financial Group Full time

    160 Broadway Street Tillsonburg Ontario,N4G 3P8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    3 weeks ago

    Tillsonburg, Canada BMO Financial Group Full time

    160 Broadway Street Tillsonburg Ontario,N4G 3P8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Experience Associate

    4 weeks ago

    Tillsonburg, Canada Scotiabank Full time

    Requisition ID: 167436 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Service Representative

    1 week ago

    Tillsonburg, Canada Freudenberg NOK Inc. Full time

    **General Responsibilities**: The incumbent ensures customer requirements are entered, scheduled, and confirmed. Daily interaction with the production group is required, as well as the coordination of efforts with support departments (Engineering, Quality Assurance, Finance, Marketing, Purchasing, Operations, etc.). Predominately acts as a liaison between...

  • Support Staff

    3 weeks ago

    Tillsonburg, Canada Canadian Addiction Treatment Centers Full time

    **Division**: Ontario Addiction Treatment Centre **Location**: Ingersoll, ON and Tillsonburg, ON **Job Type**: Part-Time Temporary (temp end date: 6/11/2024) **Hours**: 19.5-37.5 hours per week **Week 1**: Monday: 9:30 am - 12:00 pm Tuesday: 11:00 am - 5:00 pm Wednesday: Thursday: 12:00 pm - 5:00 pm Friday: 8:00 am - 2:00 pm Saturday: Sunday: **Week...

  • Customer Experience Associate

    2 weeks ago

    Tillsonburg, Canada Scotiabank Full time

    Requisition ID: 179694 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Supportive Care Assistant

    2 months ago

    Tillsonburg, Canada Multi-Service Centre Full time

    **Are you looking for an opportunity for paid training to become a supportive care assistant? Are you passionate about helping individuals who require support to live independently? Are you interested in providing care in the community for our most vulnerable?** **Who we are**: Stonebridge Community Services is a non-profit, fee for service organization...

  • Supportive Care Assistant

    4 weeks ago

    Tillsonburg, Canada Multi-Service Centre Full time

    **Now Hiring**:_**Supportive Care Assistant**_ **CERTIFICATION PROVIDED Through Conestoga College or Fanshawe College. Ask us how!** **“**The Supportive Care program positions learners genuinely interested in helping others gain a rewarding career by aiding individuals who require support to live independently. Learners will develop a clear understanding...

  • Supportive Care Assistant

    2 weeks ago

    Tillsonburg, Canada Multi-Service Centre Full time

    **Now Hiring**:_**Supportive Care Assistant**_ **CERTIFICATION PROVIDED Through Conestoga College or Fanshawe College. Ask us how!** **“**The Supportive Care program positions learners genuinely interested in helping others gain a rewarding career by aiding individuals who require support to live independently. Learners will develop a clear understanding...

  • Supportive Care Assistant

    1 week ago

    Tillsonburg, Canada Multi-Service Centre Full time

    **Now Hiring**:_**Supportive Care Assistant**_ **CERTIFICATION PROVIDED Through Conestoga College or Fanshawe College. Ask us how!** **“**The Supportive Care program positions learners genuinely interested in helping others gain a rewarding career by aiding individuals who require support to live independently. Learners will develop a clear understanding...

  • Customer Service Respresentative

    1 week ago

    Tillsonburg, Canada Legend Fleet Solutions Full time

    **Key Responsibilities**: - **Customer Support**: - Provide accurate information about products, services, and order status. - Assist customers with processing returns, and handling complaints. - Oversea customer experience. - **Problem Resolution**: - Investigate and resolve customer issues in a timely and efficient manner. - Escalate complex cases to...

  • Commercial Lines Insurance

    4 weeks ago

    Tillsonburg, Canada Morison Insurance Brokers Inc. Full time

    **Commercial Lines Insurance - Customer Service Representative (CSR)** **Tillsonburg, Ontario** **About Morison Insurance** At Morison Insurance, our team shapes who we are and the excellent service we provide our customers. We are a values-based company, which means all our decisions and day-to-day operations are based on our 5 core values: Go Beyond,...

  • Personal Support Worker

    4 weeks ago

    Tillsonburg, Canada FirstLight Home Care Canada Full time

    **At FirstLight Home Care Canada, a leading home care agency, the genuine health and well-being of others is our greatest concern. We vow to provide first-class personal service for our clients so that they may enjoy warmth, independence and relaxed comfort in their own home or any setting.** **FirstLight Home Care Canada is built on a solid foundation of...

  • Account Manager

    1 month ago

    Tillsonburg, Canada OpTech Full time

    Why work at OpTech? OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. We are currently partnering a world leading supplier of electrical distribution systems. We currently have an opening for an Account Manager in Tillsonburg, Ontario. Account Manager-Transportation Market The Account...

  • Account Manager

    4 weeks ago

    Tillsonburg, Canada OpTech Full time

    Why work at OpTech? OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. We are currently partnering a world leading supplier of electrical distribution systems. We currently have an opening for an Account Manager in Tillsonburg, Ontario. Account Manager-Transportation Market The Account...

  • Customer Service Representative

    2 weeks ago

    Tillsonburg, Canada Armtec Inc Full time

    **Armtec Inc. **is the largest manufacturer of water management and drainage solutions in Canada, our products are woven into the landscape almost everywhere you look. We deliver a framework of function, pathways for people, and structures for life. Armtec Inc. is a proud member of WGI Westman Group Inc. - a dynamic, entrepreneurial group dedicated to the...