Customer Service Specialist

7 months ago

Tillsonburg, Canada Future Transfer Co. Inc. Full time

**Customer Service Specialist**

**Location: 50 Clearview Drive, Tillsonburg, ON**

**Our People Can Tell the Future. Maybe You Can Too.**
- **Who are we?**_

We are a warehousing and transfer company that brings pride and excellence to the market every day. We bring innovation that’s authentic and measurable as well as bringing leadership to community priorities in equal unison with our corporate priorities. We recognize our core strength is ingenuity, which is a human resource that renews through encouragement and development. We are twenty-first century accomplishment leaders; inside, safety side and market side.

ISO certified; Future Transfer is an essential network of specialist services for an agriculture sector with sophisticated challenges. Strategic national warehousing, next level logistics, tolerance specific custom formulation, packaging, transloading, and a fully inclusive company-wide think-tank of empowered solution achievers.

Future Transfer is a growing story; join us and tell your part.

**Who are we searching for?**
- **We are looking for a Customer Service Specialist to join our busy and growing team**_
- **Job Duties**:_
- Assist warehouse team with customer projects, inventories, etc.
- Communicate customer requirements to warehouse team.
- Field customer orders, inquiries and service.
- Obtaining and entering customer orders in R4 WMS to facilitate the accurate & timely shipment of customer-owned goods.
- Customer based ERP systems can be used to access order information and to PGI orders. Examples are SAP, Oracle etc.
- Review receipts from warehouse to ensure accuracy, upon completing of review close receipts, reporting, filing or paperwork.
- Assist warehouse manager with inventory maintenance, counts etc as customer demands.
- Maintain accuracy of records through daily, weekly and monthly reporting
- Perform clerical duties, such as filing, generation of customer required reports, Maintain up to date customer files.
- Provide warehouse team with document, customer specific labels, lot labels, etc as required.
- Assist warehouse operations with Product set-up requirements.
- Other related duties as required or assigned.
- **Required Knowledge**_**:

- Good working knowledge of Microsoft Office, including Word, Excel, and Powerpoint.
- Ability to multitask on customer provided ERP systems such as SAP, D365, Oracle, etc.
- Very strong attention to detail, strong decision making skills and adaptability.
- Effective communication skills to positively interact with external customers and individuals at all levels of the organization.
- Able to work efficiently as part of the team as well as independently.
- Ability to use general office equipment.
- Strong work ethic and positive team attitude.
- Minimum 3 to 5 years’ experience required in similar roles.
- **Working Conditions**:_

Ø Manual dexterity required to use desktop computer and peripherals

Ø Overtime as required

Ø Manual dexterity required to use desktop computer and peripherals,

Ø Physical & Mental dexterity to be able to handle extended periods at desk.

Ø Physical & Mental dexterity to be able to work within the warehouse as required.

Safety is our priority, both the starting point and foundation for all aspects of our business operations. Safe transport and storage of products, safe operational practices and safe working conditions enable us to protect our employees, customers, suppliers, and the environment.

We thank you for your interest in careers at Future Transfer.

Pay: $23.00 per hour

Schedule:

- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

Work Location: In person

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