Admissions and Recruitment Assistant

2 months ago

Calgary, Canada Mount Royal University Full time

**Job Description**:
**About MRU**:
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University has grown from a vibrant college in the 1930s to become a mid-sized university in 2009. We offer smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 14 bachelor degrees and 38 majors.

Mount Royal University is situated on an ancient and storied land that is steeped in ceremony and history that, until recently, was occupied exclusively by people indigenous to this place. With gratitude and reciprocity, Mount Royal acknowledges the relationships to the land and all beings, and the songs, stories and teachings of the Siksika Nation, the Piikani Nation, the Kainai Nation, the Îethka Stoney Nakoda Nation (consisting of the Chiniki, Bearspaw and Goodstoney Nations), the people of the Tsuut’ina Nation, and the Métis.

A student-focused undergraduate university built on teaching excellence, we are known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. Learn more at mru.ca/AcademicPlan.

Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply.

**About the Students Division**:
The focus of the Students division is to serve and support the academic and non-academic growth and development of students. Our strength is in our approaches to peer-to-peer learning and student leadership by empowering students to work collaboratively with service areas and other students to grow holistically as individuals. The Students portfolio at Mount Royal broadly encompasses Student Experience & Success, Enrolment Management, International Education and Planning & Operations delivering support and services that are inextricably linked with the teaching and learning outcomes academic departments are tasked with achieving.

We support the University’s mission by assisting students, staff and faculty through a variety of departments, including: Admissions, Recruitment and Transfer Credit, the Office of the Registrar (Awards, Academic Scheduling & Curriculum, Records, Registration and Financial Aid), Student Success and Learning (Academic Advising, Student Community Standards, Student Experience, Student Learning Services),Access and Inclusion Services, Career Services, Wellness Services, Cougars Athletics and Recreation, the Iniskim Centre, International Education, Residence Services, Student Systems and Student Communications.

**About the Role**:
**Responsibilities**:

- Provide accurate and complete information to prospective students. Must employ active listening skills to extract appropriate information to provide a relevant and accurate response. Service a wide variety of individuals from within and outside of MRU, resolving issues on the spot or within a very short time frame.
- Use exemplary customer service skills to convey information on admission requirements and program offerings to prospective students and their influencers.
- Interpret and dispense general information about University programs, services, policies, procedures and practices
- Provide accurate and complete information to prospective students
- Must employ active listening skills to extract appropriate information to provide relevant and accurate responses
- Maintain working knowledge of all functional areas within Enrolment Services and a general understanding of other departments to provide information about and directions to other departments within the institution. Dispense forms and published information from Admissions and Recruitment and Enrolment Services.
- Gather information for referral to the Coordinator, Student Recruitment or the Director, Admissions, and Recruitment on unique situations to ensure fair and equitable treatment of all applicants or for consideration of an exception if appropriate.
- Make evaluative decisions on the information provided by the prospective student/applicant and take appropriate action based on that information.

**Qualifications**:

- Two-year diploma or equivalent
- 12 - 18 months of previous related experience
- Excellent customer service and communication skills to serve a high volume of individuals on a daily basis
- Excellent interpersonal skills
- Understand why specific policies and procedures exist and be able to explain them fully to prospective students
- Computer literacy as well as keyboarding s

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