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Program Supervisor

1 month ago

Edmonton, Canada CarePros Full time

Who We Are

CarePros is a leading Children's Services Agency that provides Trauma-Informed Personalized Community Care and Agency Foster Care placements to children and youth living with a range of complex medical and behavioural diagnoses. We focus on cultural connection, family reunification and the transition of complex youth with disabilities into adulthood. CarePros is a highly awarded organization with several accolades:

- 2022 New Innovators List - People Leader (Diversity, Equity & Inclusion)
- 2021 #29 on The Globe and Mail Canada’s Top Growing Companies
- 2021 Canada's Safest Employer Awards
- 2020 Diversity Award of Distinction from Alberta Chambers of Commerce

The Opportunity

We are currently looking to hire a full-time Program Supervisor in Edmonton, AB who is committed to succeeding with our agency by supporting children, families, and the communities we serve

The Supervisor oversees CarePros front-line service providers and is responsible for ensuring that services staff deliver meet the needs of our clients and families in a caring and respectful manner, in accordance with CarePros policies and industry standards.

What You'll Do

As a Supervisor, you will be responsible for the following tasks:

- Ensure that staff deliver support in a caring and respectful manner
- Manage CarePros front-line staff by providing the following: 1:1 Coaching
- Detailed performance management
- Time and attendance management
- Training and development of front-line staff
- Monitoring of productivity and the organization of staff's workflows
- Completing Critical Incident Reports
- Working closely with other departments in the organization (People & Culture, Finance, Communications, etc.)
- Liaising with important internal and external stakeholders including Children's Services, FSCD, PDD, Etc.
- Provide on-call support to programs and clients as needed

Who You Are

As a Supervisor, you possess the following knowledge, skills, and abilities:

- Knowledge of mental wellness practices and the processes and procedures involved in providing effective home care
- Experience working with clients in Children's Services
- Knowledge of CPR and First Aid techniques needed to assess and treat injuries
- Proficiency in the English language, with the ability to comprehend instructions and communicate in a clear and logical manner
- Ability to actively listen, absorb information, and facilitate appropriate dialogue
- Recognize and understand emotions and handle situations with empathy
- Build and maintain cooperative and constructive relationships
- Detail-oriented with a critical degree of accuracy regarding data and analysis
- Effective team player who will work closely and support our Client & Community Relations Manager with all home care assessments and scheduling needs
- High level of self-motivation and initiative with the ability to work well under pressure
- Flexibility to be on-call as needed

Other qualifications include:

- 5+ years of experience supervising or managing front-line care staff
- 5+ years experience working with Children's Service, Family Support for Children with Disability (FSCD)
- 3-5 years of experience providing direct care to individuals with developmental disabilities and/or individuals with mental health concerns
- Post-secondary education in Social Work, Community Addictions / Mental Health, Child and Youth Care, or another related field. A Bachelor's degree is preferred
- Standard First Aid and Level C CPR + AED
- Class 5 Driver's License, vehicle insurance coverage and a clear Driver's Abstract
- Police Information Check; including Vulnerable Sector Check (within the last 3 months)
- Intervention Record Check (within the last 3 months)

Training related to the following is considered an important asset:

- Trauma Informed Care
- Suicide Prevention
- Mental Health First Aid
- The Brain Story Certificate

What We Offer
- As a valued employee at CarePros, you'll receive the following:

- A competitive salary
- Group RRSP matching with access to financial wellness tools and resources
- A comprehensive benefits program suited to your well-being needs and the needs of your family - including health, dental (100% coverage), vision, mental wellness counselling, and more
- A rotation that allows for work/life balance
- A dynamic, collaborative, and diverse working environment where your voice is heard and you make a positive impact in the life of the clients you care for
- Learning and Career Development; develop your skills through ongoing paid training and the use of innovative technology
- A commitment to the promotion of Health and Safety