Configuration Tech Ii

2 weeks ago

Markham, Canada CompuCom Systems, Inc. Full time

Why Compucom? (Overview):
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It We’re looking for a Configuration Technician to join our team.

What We Need & What You'll Do (Responsibilities):

- Tests configured systems for appropriate functioning and troubleshoots any errors found
- Troubleshoots malfunctioning units using efficient problem solving techniques and departmental procedures
- Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplies (on-line instructions, config sheets, etc.)
- Unpacks appropriate CPU (Central Processing Unit), hardware, and software and installs each at default or to custom specifications
- Works with Lead Technicians on difficult to solve problems or configurations
- Documents installations, including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements

Who You Are (Qualifications):

- High School Diploma
- 1 - 2 years of related experience
- A+ certification required
- Basic IT and Troubleshooting skills
- Proficiency in Microsoft Suite Tools
- Ability to track, troubleshoot, and resolve IT issues

Our benefits include:
Health Insurance (Medical, Dental, Vision)

Basic Life/AD&D

Employee Assistance Program

Paid Holidays

Paid Time Off

401(k)

FSA/HSA Pre-Tax Benefits

Discounts

Life/Disability Plans

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