IT Technical Support

1 month ago

Markham, Canada TekWisen Software Pvt. Ltd Full time

**What you’ll do**
- Performing inspections and examinations, troubleshooting problems, fixing and replacing components, modifying and upgrading parts, and conducting regular maintenance checks to ensure quality and efficiency
- Maintaining an accurate record of all items/parts used to repair, replace, or maintain appliances.
- Unpacks appropriate hardware and then installs software as per instruction or to custom specifications.
- Tests configured systems for appropriate functioning and troubleshoots for any errors found.
- Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements.
- Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied (on-line instructions, config. sheets).
- Complies with departmental training certification requirements based on config, level by job function, i.e. Config. Level I, II, III.
- Troubleshoots malfunctioning units using efficient problem-solving techniques and departmental procedures.
- Works with Team Lead on difficult to solve problems or configurations.
- Accountable for continuous improvement.

**What You’ll Need**
- 3 to 5yrs experience (combination of repair and configuration)
- Strong technical knowledge of Laptop, Desktop, Printer etc hardware.
- Hands-on hardware troubleshooting experience.
- The ability to use various hand tools.
- The ability to stand for extended periods.
- Proven experience repairing, installing, and maintaining Laptop, Desktop, Printers etc.
- Working technical knowledge of current operating systems, and standards.
- Ability to launch and operate laptop/desktop diagnostic tools to perform remote diagnostics.
- Analytical and problem-solving abilities, with keen attention to detail.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Excellent written and verbal communication skills.
- Willing to support OT in weekdays / weekends as per require on rotation bases.

**Bonus Certifications/ Experience**
- OEM HW Certifications HP, LENOVO, Dell etc.
- Desktop, Laptop, Printer and Server.

**Salary**: $20.00 per hour

Schedule:

- 8 hour shift

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