IT Technician, User Support

3 months ago


Quebec City, Canada CIMA+ Full time

**Company Description**

**Primary Responsibilities**
- Provide first
- and second-level on-site and remote support to customers for problems with hardware or software related to computer workstations, peripherals, telephony, videoconferencing and mobile devices
- Handling of first-level remote support calls via the dedicated hotline
- Participate and get involved in tasks related to the computer park (setting up new workstations, rotations, updating, moving equipment, inventory, etc.).
- Configure, install and support equipment such as printers, photocopiers and other peripherals
- Create, capture and process requests with the ServiceDesk ticketing system;
- Maintain good working communication with colleagues and customers
- Other tasks and responsibilities may be added depending on the employee's development within the IT Services team.

College diploma in computer science or equivalent
- Five (5) years' experience in the field of user support
- Fluency in spoken and written French and English. This position requires fundamental bilingual skills, which will enable you to communicate effectively with our various national stakeholders.
- Mastery of Windows 11, AD and basic understanding of SCCM
- Be able to prioritize and manage time effectively
- Good learning skills and excellent customer service approach
- Ability to work independently in a team with mínimal supervision
- Ability to prioritize and manage time effectively
- Adopt a respectful and professional attitude towards customers and colleagues
- Excellent analytical and problem-solving skills
- Demonstrated experience in solving technical computer problems
- Has a car and a valid driver's license

Contacter : Ibrahima Amadou LY

LI-Hybrid
- College diploma in computer science or equivalent
- From three to five years' experience in the field of user support
- Fluency in spoken and written French and English. This position requires fundamental bilingual skills, which will enable you to communicate effectively with our various national stakeholders.
- Mastery of Windows 11, AD and basic understanding of SCCM
- Be able to prioritize and manage time effectively
- Good learning skills and excellent customer service approach
- Ability to work independently in a team with mínimal supervision
- Ability to prioritize and manage time effectively
- Adopt a respectful and professional attitude towards customers and colleagues
- Excellent analytical and problem-solving skills
- Demonstrated experience in solving technical computer problems
- Has a car and a valid driver's license

For questions, contact Ibrahima Amadou LY

LI-Hybrid
**Additional Information**

Accommodations are available on request. Your Business Partner will process your request.

Find out about The CIMA+ advantage - CIMA+.



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