IT Technician, User Support
5 months ago
**Company Description** Welcome to a place where people are at the heart of everything we do.**
Welcome to people with an inspiring vision and who seek stimulating challenges. At CIMA+, you’ll find a place where you’ll have many opportunities to learn and develop while working on engaging projects.
We are a firm 100% owned by its employees and we value a collaborative and entrepreneurial mindset. You will have the flexibility to manage your work on your own terms and define what work-life balance means to you.
When you join CIMA+, we welcome you to a place that you can call home.
**Primary Responsibilities**
- Provide first
- and second-level on-site and remote support to customers for problems with hardware or software related to computer workstations, peripherals, telephony, videoconferencing and mobile devices
- Handling of first-level remote support calls via the dedicated hotline
- Participate and get involved in tasks related to the computer park (setting up new workstations, rotations, updating, moving equipment, inventory, etc.).
- Configure, install and support equipment such as printers, photocopiers and other peripherals
- Create, capture and process requests with the ServiceDesk ticketing system;
- Maintain good working communication with colleagues and customers
- Other tasks and responsibilities may be added depending on the employee's development within the IT Services team.
**Qualifications**
- College diploma in computer science or equivalent
- Five (5) years' experience in the field of user support
- Fluency in spoken and written French and English. This position requires fundamental bilingual skills, which will enable you to communicate effectively with our various national stakeholders.
- Mastery of Windows 11, AD and basic understanding of SCCM
- Be able to prioritize and manage time effectively
- Good learning skills and excellent customer service approach
- Ability to work independently in a team with mínimal supervision
- Ability to prioritize and manage time effectively
- Adopt a respectful and professional attitude towards customers and colleagues
- Excellent analytical and problem-solving skills
- Demonstrated experience in solving technical computer problems
- Has a car and a valid driver's license
Contacter : Ibrahima Amadou LY
LI-Hybrid
**Additional Information**
Accommodations are available on request. Your Business Partner will process your request.
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