Indigenous Relations Specialist, Ft

2 weeks ago

St Catharines, Canada Niagara Health System Full time

Niagara Health is embarking on a new quality improvement collaborative to better support Indigenous patients and their families. Reporting to Manager, Indigenous Programming and working collaboratively with Patient Relations, the Indigenous Relations Specialist will provide support and advocacy for Indigenous patients and their families by facilitating the coordination of access to services provided at Niagara Health, along with assist and support transitions from the hospital to the patients’ next care destination and working collaboratively with community partners. This role will take part in an on-call rotation.

**RESPONSIBILITIES**:

- Provide personalized support and navigation for Indigenous patients and their families accessing services at Niagara Health.
- Maintain a high level of confidentiality and safety in support of a respectful, inclusive and compassionate care journey for Indigenous patients, their families and caregivers, and members of their care team.
- Facilitate communication with the patient/family and all members of the care team to promote a culturally safe care environment and the delivery of high-quality patient care.
- Facilitate the intake and follow-up of Indigenous patient experience concerns/ complaints/ questions and work with the care teams to achieve resolution for patients and families.
- Facilitate access to traditional healing practices including, cultural and spiritual practices for patients and families at their request.
- Work collaboratively and build relationships with all Indigenous healthcare providers and organizations in the region to ensure continuity of care and improve transitions from hospital to home or community care environments.
- Work collaboratively with other Indigenous Navigators across the care continuum to facilitate access and the coordination of care.
- Develop and maintain an inventory of Indigenous health and social services in Niagara to be utilized by all care team members involved in discharge planning.
- Align improvement work with Niagara Health's Strategic Plan by identifying, monitoring, and implementing an action plan in support of the Indigenous patient journey.
- Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.

**QUALIFICATIONS**:

- Ideally a four (4) year Bachelor's Degree in Health Sciences, Social Sciences, or in a related field, from an accredited university;
- Three years of navigation, case management, or other similar experience in healthcare or the social services sectors;
- Lived experience (must self-identify as Indigenous);
- Strong knowledge of the history of Indigenous Peoples and the impact of intergenerational trauma;
- Familiarity with system navigation models and principles;
- Knowledge of local Indigenous organizations and community resources;
- Knowledge and experience with traditional ceremonies and healing practices;
- Ability to perform some culturally relevant ceremonies would be an asset;
- Excellent communication skills (both written and oral);
- Superior interpersonal, collaboration, facilitation, and negotiation skills;
- Strong problem-solving abilities;
- Demonstrated ability to work effectively in a multi-disciplinary team environment;
- Possession of a valid driver's license and access to a reliable vehicle.
- Consistent and regular attendance required
- Proficiency in both official languages (English & French) will be considered an asset.
- Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption based on medical or on a ground pursuant to the Ontario Human Rights Code.
Recruitment Specialist: Carrie Garritsen
We are especially interested in connecting if you..
Value diversity, equity and inclusion;
Are excited about being part of a respectful and hard-working team in the beautiful Region of Niagara;
Identify as a member of one or more of the following equity-deserving groups: Indigenous persons, racialized, persons with disabilities, persons of diverse sexual orientations and gender identities and all others who may contribute to the further diversification of ideas.
Have background or expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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