Implementation Specialist

3 weeks ago

Kitchener, Canada Bridgit Full time

Bridgit is workforce intelligence for the construction industry. Our mission is simple - to help the trillion dollar construction industry maximize profits and reduce risk by taking a people-first approach. We are, and always have been, driven by the want to disrupt and transform construction.
- Bridgit was founded on the belief of disrupting the norm and challenging conventional processes by defining real problems for real people. We strive to build approachable yet innovative solutions.

We offer a remote-first environment with flexible working hours as well as options for working locations. At Bridgit, you’ll have the opportunity to make an impact

**What you will do**:
We wear many hats on the customer team - we are advisors, coaches, and champions. As an Implementation Specialist, you will work directly with Bridgit Bench mid-market and enterprise customers in handling all onboarding processes. Always learning, growing and trying something new, you will have the opportunity to use your extraordinary organizational skills as you manage complex projects with multiple stakeholders.

**You can expect to**:
- Manage the implementation of new enterprise and mid-market customers and ensure key onboarding milestones are hit on time-
- Convert new customers into Bridgit Bench experts by conducting personalized training sessions and providing ongoing support throughout the implementation process-
- Provide the highest level of service and support to Bridgit’s top customers through diligent communication-
- Collaborate closely with the Sales and Account Management teams to ensure smooth transitions and continued success of customers to set us up for growth and expansion-
- Advance our enterprise onboarding process and experience for customers-
- Work with customers to understand their integration needs and offer suggestions and best practices to leverage Bridgit’s integration offerings-
- Develop new resources and automations to scale the customer base**What you will bring**:
Current and future Bridgitrons embody these core values:
- Deliver results, fast. We are resourceful, adaptable and resilient. We hold ourselves accountable.-
- Fixate on the customer. We obsess over our customers, seeking to better understand them, their world, their needs and their behaviours.-
- Be open, be honest. We keep our minds open as we actively exchange feedback, drawing on our diverse perspectives.-
- Win or lose together. We don’t point fingers when we lose, and we celebrate together when we win.- Never stop learning. We continually set the bar higher.

Does that sound like you? Great Here’s what else you’ll need:
- You have outstanding organizational, project management skills and can move quickly-
- Your written and verbal communication skills are strong-
- You can collaborate effectively and can speak to your experience working with multiple stakeholders in cross-functional roles (product, marketing, sales, etc)-
- You enjoy customer-facing interactions and are committed to providing outstanding customer service-
- Your presentation skills are well-honed, and you are at ease running customers through customized training sessions because you enjoy teaching and coaching users-
- You can produce high-quality, detail-oriented work and can commit to spending time on data entry projects-
- Proven ability to build and nurture strong relationships-
- You are innately curious, comfortable learning and working with new technologiesWe believe that creativity, enthusiasm, and drive are the keys to success. We recognize that many of the skills we’ve developed over our careers are often transferable. If you’re not sure you meet every qualification but feel you have other experience relevant to the role, we encourage you to apply.

**What you will enjoy**:
- A collaborative, autonomous environment where you can make an impact quickly-
- A culture that encourages innovation and professional growth-
- Competitive salary and equity options- Perks and benefits including unlimited vacation, 4-hour Fridays and extended long weekends

Bridgit values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, 2SLGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please advise us of any needs as required.

**About us**:
Founded in 2012, Bridgit is a privately held Series B company, having raised over $43.5 million CAD in funding, from investors like Camber Creek, Export Development Canada, Salesforce Ventures, Storm Ventures, and more.

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