Sales Manager

3 days ago

Ottawa, Canada The Metcalfe Hotel Full time

**JOIN OUR HOSPITALITY TEAM**

From the Group that brought you Hotel William Gray, the Auberge du Vieux Port & Le Petit Hotel in old Montreal, The Metcalfe Hotel in downtown Ottawa is seeking a passionate Sales Manager to join our team. Steeped in history and modern in design, The Metcalfe Hotel is an independent boutique hotel with a commitment to deliver an authentic Ottawa experience. We will be re-opening in early May after undergoing major renovations to our restaurant and lobby, and an upgrade to our 108 guest rooms and 6 meeting rooms.

**RESPONSIBILITIES**:

- Be an ambassador for The Metcalfe Hotel
- Process incoming calls, analyze the needs of potential clients and offer the products and services that best meet their requirements
- Develop business relationships with existing accounts (follow-ups, planned activities, business meals, etc.)
- Target, solicit and penetrate new and existing accounts in all segments
- Perform site visits, negotiate and prepare sales proposals
- Prospect for new business by conducting outside sales calls and telephone solicitation
- Conduct account and market research
- Develop and implement sales action plans to grow market share
- Maintain accounts, contacts, activities, and contracts up to standard in the hotel PMS
- Monitor and respond to RFP’s
- Establish strong business partnerships by ensuring high quality guest service (follow-up, documentation of actions performed, in-depth knowledge of its customer target);
- Participate in any relevant business development activity (trade shows, networking events)
- Work and collaborate closely with the different teams in the hotel (accounting, guest services, F&B, catering, revenue management)
- Assist with budgeting, forecasting, reporting and various projects as assigned

**BENEFITS**:

- Group insurance plan
- Group RRSP and DPSP (Deferred Profit-Sharing Plan)
- 50% employee discount in all our establishments for the employee and 3 guests
- Corporate culture that promotes employee appreciation
- Employee recognition events
- Company in full growth (perspective of evolution and personal development).

**QUALIFICATIONS**:

- 3-5 years experience in hospitality sales
- Post-secondary education in Hospitality (an asset)
- Fluent in English and French, both orally and in writing (Excellent sales skills in negotiation, prospecting, presentation and communication skills, both verbal and written
- Knowledge of the Downtown Ottawa Market
- Good organizational, problem-solving and decision-making skills
- Strong aptitude for Microsoft Office Suite software and hotel IT systems (Opera, Sabre, Lanyon)
- Strong interest in business development

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Profit sharing
- RRSP match
- Store discount
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Ottawa, ON

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