Customer Success Specialist

3 weeks ago

North York, Canada InCom Real Estate Web and e-Marketing Solutions Full time

InCom Web Solutions & e-Marketing (InCom) is a leading provider of Real Estate Web & e-Marketing Solutions for Real Estate professionals. We are seeking a highly motivated, focused and results-driven **Customer Success Specialist.**

With InCom's all-in-one lead generation platform and managed advertising services, Realtors can generate real estate leads, close more deals and grow their business.

Reporting to the Vice-President Operations, the Customer Success Specialist will:

- Collaborate with the sales team to provide our clients with a successful onboarding experience
- Guide the customers through the product to ensure that they are on the right path to success
- Build a relationship with the customer and introduce them to the company’s culture, people, and processes.

**You are passionate, proactive, and a great communicator - send us your resumé**

**Responsibilities**:

- Provide excellent support and ensure a high retention rate.
- Drive customer loyalty and product adoption through webinars, newsletters, videos, and social media posts.
- Provide remote training and support to clients.
- Create “how-to” training videos, including scripts, recording the videos, and performing the video editing.
- Support the improvement of current or the creation of new web-based or instructor-led training courses.
- Update course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities.
- Contribute to the creation of educational content.
- Assist with renewals/cancellations.
- Support processing/payment of invoices and management of accounts receivable/collections.
- Conduct prompt, courteous, and persuasive telephone collection calls and following up on past due accounts

**Must Haves**:

- 2+ years relevant work experience in a customer-facing, customer success, account management or strategic role. (SaaS, Marketing Agency/IT or Real Estate industry experience preferred).
- Excellent Presentation Skills
- Impeccable written and verbal communication and interpersonal skills.
- A positive attitude and ability to excel under pressure.
- Capable of working independently and cross-functionally, multitasking.
- Detail-oriented with strong time management skills.

**Good to Have**:

- Knowledge of the digital marketing space, and a passion for marketing technology.
- Technical/Documentation writing skills.
- Video Editing software knowledge.
- Experience with HTML and Content Management Systems (CMS).
- Canadian University degree and/or college diploma in Business/Marketing/ or related field.

**What We Offer You**:

- A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
- Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
- Great earnings and career advancement potential.
- Benefits and performance bonuses.
- Convenient location - 2 min walk from Sheppard West subway station.
- _**This position is an on-site position - the employee will have to work at our office.**_

**iNCOM Web & e-Marketing Solutions is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, etc.**

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
We strongly recommend that our team members are fully vaccinated against COVID-19.

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (required)

**Experience**:

- Customer Success: 2 years (preferred)

Work Location: One location

  • Customer Success Specialist

    1 month ago

    North York, Canada InCom Real Estate Web and e-Marketing Solutions Full time

    InCom Web Solutions & e-Marketing (InCom) is a leading provider of Real Estate Web & e-Marketing Solutions for Real Estate professionals. We are seeking a highly motivated, focused and results-driven **Customer Success Specialist.** With InCom's all-in-one lead generation platform and managed advertising services, Realtors can generate real estate leads,...

  • Customer Success Specialist

    7 days ago

    East York, Canada Latte Booth Full time

    **Latte Booth** **Position Title**: Customer Success Specialist **Location**:Toronto - Hybrid Flexible (4 days in office) **Salary**:$45,000 Base + commission outreach based incentive plan of 5% **About Us**: Founded in 2016, Latte Booth is a Mobile espresso bar company dedicated to elevating the coffee experience through creativity, innovation, and...

  • Customer Success Consultant

    3 weeks ago

    North York, Canada Alert Driving Full time

    **Customer Success Consultant for a Global SaaS Technology Company** We need a highly motivated and action oriented individual to join our strategic Global Customer Success team in Toronto. Alertdriving® has been the innovative leader in the global driver risk management space for almost 25 years. Its world-class enterprise technology platform,...

  • Customs Specialist

    1 day ago

    North York, Canada Pantos Logistics Canada Inc. Full time

    **Job description** **Company Summary** Pantos Logistics Canada Inc. provides top global logistics solutions to over +1,000 clients in services areas of Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing and Cargo Projects. The company’s expertise includes custom brokerage, production, storage, and in-bound/out-bound via various modes of...

  • Customer Success Manager

    2 days ago

    North York, Canada STAN AI Full time

    Working as a part of STAN’s Customer Success Team, the Customer Success Manager, will contribute to the long-term growth and retention of Enterprise property management firms using STAN, through rapport building and solutions-based selling across an assigned book of business.  About Us:We believe that properties can be managed autonomously. Do you?

  • Customer Success Manager

    3 days ago

    North York, Canada STAN AI Full time

    Working as a part of STAN’s Customer Success Team, the Customer Success Manager , will contribute to the long-term growth and retention of Enterprise property management firms using STAN, through rapport building and solutions-based selling across an assigned book of business.   About Us: We believe that properties can be managed autonomously. Do...

  • Customer Service Specialist

    1 month ago

    North York, Canada Frew Energy Limited Full time

    **Role Summary** Reporting to the Internal Operations Director, the CSR Specialist’s responsibility is to strategically lead and manage key operational support to ensure operational resilience, a high level of service integrity and seamless continuity, including during the absence of frontline managers. **Duties and Responsibilities** - Supervise the...

  • Customer Support Specialist

    4 weeks ago

    North York, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Visitor Management iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable, and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking,...

  • Customer Success Manager

    2 weeks ago

    Ahuntsic North, Canada D&A Business Management Solutions Full time

    Company Description D&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 400 client companies across Canada, D&A is the top provider of Sage and Acumatica in Canada. The company focuses on...

  • Customer Success Manager

    2 weeks ago

    Ahuntsic North, Canada D&A Business Management Solutions Full time

    Company Description D&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 400 client companies across Canada, D&A is the top provider of Sage and Acumatica in Canada. The company focuses on...

  • Customer Success Manager

    2 weeks ago

    Ahuntsic North, Canada D&A Business Management Solutions Full time

    Company Description D&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 400 client companies across Canada, D&A is the top provider of Sage and Acumatica in Canada. The company focuses on...

  • Digital Marketing Client Success Manager

    1 month ago

    North York, Canada One Core Media Full time

    OneCore Media is a Canadian company with a headquarter located in Toronto. We are looking for a talented Digital Marketing Client Success Manager to join our team. You will manage our client's projects to help our clients improve their marketing. You will lead all of the day-to-day operational and communication needs for a substantial number of existing...

  • Digital Marketing Client Success Manager

    4 days ago

    North York, Canada One Core Media Full time

    OneCore Media is a Canadian company with a headquarter located in Toronto. We are looking for a talented Digital Marketing Client Success Manager to join our team. You will manage our client's projects to help our clients improve their marketing. You will lead all of the day-to-day operational and communication needs for a substantial number of existing...

  • Digital Marketing Client Success Manager

    1 month ago

    North York, Canada One Core Media Full time

    OneCore Media is a Canadian company with a headquarter located in Toronto. We are looking for a talented Digital Marketing Client Success Manager to join our team. You will manage our client's projects to help our clients improve their marketing. You will lead all of the day-to-day operational and communication needs for a substantial number of existing...

  • Digital Marketing Client Success Manager

    7 days ago

    North York, Canada One Core Media Full time

    OneCore Media is a Canadian company with a headquarter located in Toronto. We are looking for a talented Digital Marketing Client Success Manager to join our team. You will manage our client's projects to help our clients improve their marketing. You will lead all of the day-to-day operational and communication needs for a substantial number of existing...

  • Digital Marketing Client Success Manager

    1 month ago

    North York, Canada One Core Media Full time

    OneCore Media is a Canadian company with a headquarter located in Toronto. We are looking for a talented Digital Marketing Client Success Manager to join our team. You will manage our client's projects to help our clients improve their marketing. You will lead all of the day-to-day operational and communication needs for a substantial number of existing...

  • Customs Specialist

    4 weeks ago

    North York, Canada Pantos Logistics Canada Inc. Full time

    **Job description** **Company Summary** Pantos Logistics Canada Inc. provides top global logistics solutions to over +1,000 clients in services areas of Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing and Cargo Projects. The company’s expertise includes custom brokerage, production, storage, and in-bound/out-bound via various modes of...

  • Bilingual Customer Experience Specialist

    4 weeks ago

    York, Canada Silk & Snow Full time

    Silk & Snow is a Toronto-based, digitally native retailer of responsibly made sleep essentials. You will have the opportunity to join a fast-growing start-up company and work on a team with full in-house marketing, product design, and supply chain capabilities. The title of Bilingual Customer Experience Specialist is perfect for you if you enjoy working...

  • Talent Acquisition Specialist

    1 month ago

    North York, Canada Nestle Full time

    **Position Snapshot** Business areas: Nestlé Canada Job title: Talent Acquisition Specialist Location: North York, ON - Hybrid Role **Position Summary** **A day in the life of a Talent Acquisition Specialist** As a Talent Acquisition Specialist, you will be responsible for executing and managing the end-to-end talent acquisition strategy for the aligned...

  • Customer Success Manager

    3 weeks ago

    Ahuntsic North, Canada Myticas Consulting Full time

    The recruitment team at Myticas Consulting is currently seeking a highly motivated and experienced Customer Success Manager. The successful candidate will be pivotal in driving the successful adoption and ongoing engagement of our IoT products and services within government sectors. This role requires someone with a robust understanding of IoT technology,...