Sales Manager, Sdr Team

2 weeks ago

Vancouver, Canada ScalePad Full time

We're Hiring

We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver, Toronto and Montreal. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.

Your mission should you choose to accept it.

As the Sales Manager, SDR Team at ScalePad, you will spearhead proactive leadership initiatives within a dynamic, fast-paced SaaS landscape. This pivotal role demands both personal achievement of sales objectives and the capability to inspire and guide your team to similar success. Embodying a "lead by example" ethos, you'll serve as both a coach and role model, emphasizing accountability and performance excellence for yourself and your team.

Your responsibilities will extend beyond sales, encompassing recruitment, continuous training, and regular coaching. Effective communication—both written and verbal—is essential, as is the ability to devise and uphold efficient processes. Acting as the bridge between your department and upper management, your focus will always be on surpassing sales targets in our ever-evolving growth-centric firm. Cultivating and preserving a positive team culture and work environment is paramount.

Responsibilities.
- Achieve and exceed personal and team sales goals, focusing on booking appointments via outbound calls and driving an increase in MRR (Monthly Recurring Revenue).
- Cultivate the sales, product, and industry expertise within the team.
- Strategically identify and nurture prospect opportunities to fuel the sales pipeline.
- Lead, mentor, and continuously develop the outbound sales team.
- Boost the lead generation team's performance through regular team meetings and one-on-one coaching sessions.
- Collaborate with the Management, People & Culture, and Sales Enablement, Sales Operations departments to facilitate onboarding and continuous training.
- Conduct regular performance reviews, ensuring the sales development team consistently meets or surpasses sales targets.
- Oversee and ensure the accuracy and completeness of data in the CRM system. (HubSpot experience preferred).
- Regularly assess, refine, and recommend best practices for the department.
- Monitor and act on KPI reports to ensure consistent target achievement.
- Set and adhere to performance standards for the team and oneself.
- Champion exceptional customer service and professionalism across the entire customer journey.
- Ensure a seamless partner experience, particularly during meeting bookings and while communicating ScalePad's value proposition.
- Drive process improvement initiatives to enhance sales effectiveness, service quality, and talent retention.
- Prioritize a customer-centric approach and instill this ethos within the team.
- Conduct regular training sessions to elevate team skillsets.
- Oversee budget management and daily KPIs, ensuring optimal resource allocation and performance.
- Work closely with the Sales Enablement Training department to guarantee consistent and impactful team training.

Qualifications.
- A minimum of 3 years in sales management, with a distinct advantage for experience in the SaaS or MSP (Managed Services Provider) sectors.
- Demonstrated success in leading and scaling high-performance outbound SDR teams.
- High level understanding of MSPs, SaaS Sales processes, and IT services landscapes.
- Excellent leadership and team management acumen.
- A consistent track record of achieving sales targets and objectives.
- Superior communication, negotiation, and interpersonal prowess.
- An analytical, data-driven approach with proficiency in deciphering complex data.
- Familiarity with CRM tools like Hubspot and other sales analytics software.
- Flexibility and resilience in adapting to a dynamic scaleup milieu, with a keen sense for driving innovation.
- A genuine enthusiasm for technology paired with an unwavering commitment to partner success.

Perks:

- Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities
- Training and professional development budget provided to help advance your career and skills (available every year to every employee)
- World-class offices and facilities in downtown Vancouver, Toronto and Montreal, for locals seeking a hybrid experience
- Brand new, top-of-the-line hardware, and equipment providing an ideal working environment either at home or in the office
- A top of the line benefits package
- Monthly stipend to assist with creating the bes

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