Depot Support Rep

2 weeks ago

Richmond, Canada Purolator Full time

**It’s not a package. It’s a promise®.**:
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? **The journey starts with you**. The places we go, the elements we brave, the promises we deliver -** it’s all possible because of our people**. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, **we go there** for you too.

**Description**:
**Location: Richmond, BC**

**Shift: 37.5h/week, variable shifts, flexibility required**

**Pay-rate: $20.31 per hour**

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

**Responsibilities**:
Contact customers or colleagues to obtain and enter package information or resolve delivery issues
Scan, sort, and reorganize undelivered freight and process freight damages
Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
Inspect damaged packages
Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

**Additional Responsibilities**:
**Education**:
**Experience**:
3 months experience in customer service

**Skills**:

- Operations Management- Operations Planning- Operations Procedures- Shipping and Receiving Operations**Physical Efforts**:

- Physical Efforts-Physical strength - Lifting/Lowering upto 70 pounds- Physical Efforts-Standing- Physical Efforts-Sitting- Physical Efforts-Walking- Physical Efforts-Visual strain- Physical Efforts-Sorting- Physical Efforts-Wrist Movements**Mental Efforts**:

- Mental Efforts-Concentration on precision work- Mental Efforts-Problem solving- Mental Efforts-Attention to Details Required**POSTING DETAILS**
**Location**:541 - Richmond
**Working Conditions**: Warehouse Environment; Retail Center Environment

**Posting Number: RT24-028**
- Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs._

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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