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Depot Repair Technician

1 month ago

Richmond Hill, Canada STERIS Full time

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

**Depot Repair Technician**:
The Depot Repair Technician based in our Canadian head office will deliver on two key responsibilities. The first responsibility includes delivery of medical device services, which includes: technical support, corrective services, preventative maintenance, and reconditioning of medical instrumentation. The second responsibility includes repair, maintenance, and reconditioning of surgical instruments, containers, and positioning equipment.

**What You Will Do as a Depot Repair Technician**:

- Provide service, maintenance, and reconditioning on electronic, electromechanical, hydraulic, and pneumatic based systems and subsystems manufactured by Cantel or other
- Provide repair, maintenance, and reconditioning of surgical instruments, sterilization containers, positioning equipment, and other instruments
- Completes detailed preventative and calibration service procedures; and utilizes service documentation and schematics to complete corrective and preventative maintenance on assigned systems and subsystems
- Completes ultrasonic cleaning, welding, buff and polish, sharpening, bending, shaping, hinge points, serrations and brazing of stainless-steel instruments and equipment.
- Occasionally provide field service at customer sites to install, evaluate, inspect, troubleshoot, repair, calibrate, and/or complete quality performance and testing procedures on assigned equipment.
- Preparation of medical devices and instrumentation for customer demonstration and/or conferences.
- Manage customer service escalations
- Maintains proficiency in the use of test, calibration, and machining tools, such as sand blast unit, buffers, grinders, hand torch, Dremel, microscope, and other hand and stationary tools/machines.
- Demonstrates strong interpersonal skills, and customer-oriented behaviors
- Provides phone and/or on-site technical and operational support for customers, sales demonstrations, and tradeshows
- Manage all company assets, including service parts inventory, test equipment, service tools, and other equipment, as assigned
- Complete all service documentation and administrative reporting and duties including timesheets, expense reports, work orders, and documents as assigned
- Participate in technical product training and other types of training initiatives. Travel within and outside of Canada will be necessary
- Follows all company policies and procedures
- Other responsibilities and services as assigned by Service Operations Manager

**What You Will Do as a Depot Repair Technician - cont'd**:
**The Experience, Skills, and Abilities Needed**:

- Diploma, certificate, or equivalent with work experience from an accredited institute (preference: mechanical, machinist, electro-mechanical, electronics).
- 2+ years experience of demonstrated ability to read schematics; complete detailed preventative and calibration procedures; and, utilize service documentation to complete corrective and preventative maintenance on assigned medical devices and instrumentation.
- Excellent mechanical, electronic, and electrical skills and knowledge.
- Effective use of technical knowledge and experience to evaluate, troubleshoot, repair, calibrate, recondition medical and surgical instrumentation and equipment to specified quality performance standards.
- Proficient in the use of test, calibration, and machining equipment (i.e., digital multi-meter, oscilloscope, and machining tools, such as sand blast unit, buffers, grinders, hand torch, Dremel, microscope, and other hand and stationary tools/machines.
- Maintains ability to lift 50 lbs.
- Must maintain a clean and valid driver’s license.
- Must have a valid passport for international travel (i.e., USA).
- Basic software skills required including basic proficiency with Microsoft Office Suite, for example, Outlook, Word, Excel.
- Excellent verbal and written communication.
- Ability to read, write, speak and understand the English language; French speaking and written skills are an asset.
- Ability to manage and maintain confidential and proprietary information

**What STERIS Offers**:
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

- Market Competitive Salary
- 3 weeks paid vacation per year + 12 company holidays
- RRSP matching program
- Opportunities for advancement in a stable long-term career

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 a