Customer Experience Representative, Value Buds

2 months ago

Fort Saskatchewan, Canada SNDL Full time

About Nova Cannabis
Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices.

About The Role
Based out of our Southpointe location in Fort Saskatchewan, AB, we are looking for experienced Customer Experience Representatives who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role and responsibilities include, but are not limited to:
Customer Offering
- Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
- Facilitate a welcoming and positive atmosphere for everyone in the store
- Educate customers about cannabis products, strains and consumption methods

Day to Day Operations
- Promote our culture and brand by participating in merchandising and promotional activities
- Work in partnership with Store Managers and other team members to generate sales.
- Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
- Participate in routine store maintenance and ensure cleanliness is a priority
- Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
- Monitor inventory and re-stock products regularly

Regulatory Adherence
- Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
- Support and promote Nova Cannabis’s and applicable provincial social responsibilities programs (AGCO, AGLC, etc.)
- Comply with Nova Cannabis’s policies, standard operating procedures, and practices

Experience and Qualifications
- Minimum, 2-years of customer service experience
- Minimum, 2-years of retail and/or hospitality experience
- Cannabis, liquor or healthcare experience is preferred
- High School Diploma or equivalent
- Valid Applicable Cerifications (CannSell certification/ SellSafe / Qualified Cannabis Worker Ceritificate (QCW))
- Must complete and pass a Criminal Record Check
- Working knowledge of regulations as it pertains to selling cannabis in the applicable province you have applied to

Personal Characteristics and Requirements
- Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
- Ability to think on your feet and creatively problem solve
- Open-minded and constantly identifying ways to improve
- Passionate about creating a positive, memorable, and tailored experience for every customer
- Excellent communication skills (written and verbal) and a professional demeanour
- Team player who is passionate about supporting the overall success of the business
- Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
- Responsible and reliable
- Must have reliable transportation to commute to/from work

Thanks for considering a position with us Cheers

Our Commitment to Diversity & Inclusion:
**Job Type**: Part-time

Work Location: In person

  • Customer Service Representative

    5 months ago

    Fort Saskatchewan, Canada City of Fort Saskatchewan Full time

    Position Summary Reporting to the DCC Head Customer Service Representative, the Customer Service Representative will provide high quality front-line service to customers in a friendly and welcoming manner that provides a sense of belonging for all individuals and groups coming into the facility. ...

  • Customer Experience Associate

    6 months ago

    Fort Saskatchewan, Canada TD Bank Full time

    **Customer Experience Associate**: - 416206BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 10006 99th Avenue **Employment Type** - Regular **City** - Fort Saskatchewan **Time Type** - Part Time **Province/State** - Alberta **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...

  • Customer Experience Associate

    6 months ago

    Fort Saskatchewan, Canada TD Bank Full time

    **Customer Experience Associate**: - 431347BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 10006 99th Avenue **Employment Type** - Regular **City** - Fort Saskatchewan **Time Type** - Part Time **Province/State** - Alberta **Hours** - 18.75 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    6 months ago

    Fort Saskatchewan, Canada TD Bank Full time

    **Customer Experience Associate**: - 431346BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 10006 99th Avenue **Employment Type** - Temporary **City** - Fort Saskatchewan **Time Type** - Part Time **Province/State** - Alberta **Hours** - 26.25 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Service Representative

    3 months ago

    Fort Saskatchewan, Canada City of Fort Saskatchewan Full time

    **Job Number**: - J0924-0339**Job Type**: - Casual**Employee Group**: - Union Local CUPE 30**Job Category**: - Customer Service**Open Positions**: - 2**Date Posted**: - September 12, 2024**Closing Date**: - September 26, 2024**Salary**: - $21.86 - $24.01/Hour **Share** **Facebook** **Twitter** **LinkedIn** **Position Summary**: Reporting to the...

  • Customer Sale

    3 months ago

    Fort Saskatchewan, Canada UFA United Farmers of Alberta Full time

    **Position Summary**: Reporting to the _**Store Manager, **_the **Customer Sales and Service Representative 1 (CSSR 1) **is responsible for serving and assisting customers in the selection and purchase of goods and services to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or...

  • Customer Experience Representative

    7 months ago

    Fort St. John, Canada Indigo Books & Music Full time

    Job DescriptionYou’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our...

  • Sales Representative Position in Sales Team

    5 days ago

    Fort Saskatchewan, Alberta, Canada GoodLife Fitness Full time

    We are seeking a motivated and results-driven Sales Representative to join our sales team at GoodLife Fitness. In this role, you will have the opportunity to work in a dynamic environment, selling fitness memberships and services to our valued customers.About Us:GoodLife Fitness is one of Canada's largest and most successful health club chains. With over 100...

  • Proprietary Representative

    6 months ago

    Fort Saskatchewan, Canada Nutrien Full time

    At Nutrien, our purpose is **Feeding the Future **and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who...

  • Customer Experience Specialist

    3 months ago

    Fort Erie, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    {"h1": "Customer Service Representative Opportunity","p": "At beBee Professionals, we are seeking a skilled Customer Service Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services.","h2":...

  • Customer Service Representative

    7 months ago

    Fort McMurray, Canada CB Canada Full time

    Customer Service RepresentativeLocation: Fort McMurray, ABRed Arrow is currently looking for a part-time Customer Service Representative based out of our Fort McMurray office. The successful candidate must have flexible availability as shifts can include days, evenings, weekends and holidays. This role offers approximately 30 - 40 hours per week and has the...

  • Customer Experience Specialist

    3 months ago

    Fort McMurray, Alberta, Canada beBee Professionals Full time $35,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to join our team at beBee Professionals in Fort McMurray, Canada.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, ensuring timely and professional issue resolution.Offer product and service information,...

  • Financial Services Representative

    3 weeks ago

    Fort Saskatchewan, Alberta, Canada Royal Bank of Canada Full time

    **Overview**Royal Bank of Canada is a leading financial institution dedicated to helping our clients achieve their goals. We are seeking an experienced Financial Services Representative to join our team.Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications.Job DescriptionWe are looking for a skilled professional to provide...

  • Customer Service Desk Associate

    7 months ago

    Fort Saskatchewan, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...

  • Customer Service Representative

    1 month ago

    Saskatchewan, Canada SaskPower Full time

    Located in Saskatchewan, Canada, this role offers a competitive salary and benefits package. Estimated annual salary: $65,000-$85,000.Company OverviewSaskPower is a leading energy provider in the province, generating not only power but also some of the best jobs available. Our challenging careers will help you grow while being part of a team committed to...

  • Sales Associate

    6 months ago

    Fort Saskatchewan, Canada Plantlife Cannabis Full time

    **Welcome to Plantlife Cannabis**! We're so excited to lead Canada with one of the fastest-growing Cannabis Retail companies. We currently have 39 retail operations opened and/or in development, and the growth doesn't stop there!! We are currently hiring for our Fort Saskatchewan location! Our plans for vast expansion necessitate a team of all-stars to help...

  • Sales Associate

    3 weeks ago

    Fort Saskatchewan, Canada Plantlife Cannabis Full time

    **Welcome to Plantlife Cannabis**! We're so excited to lead Canada with one of the fastest-growing Cannabis Retail companies. We currently have 39 retail operations opened and/or in development, and the growth doesn't stop there!! We are currently hiring for our Fort Saskatchewan location! Our plans for vast expansion necessitates a team of all-stars to...

  • Sales Associate

    6 months ago

    Fort Saskatchewan, Canada Plantlife Cannabis Full time

    **Welcome to Plantlife Cannabis**! We're so excited to lead Canada with one of the fastest-growing Cannabis Retail companies. We currently have 40 retail operations opened and/or in development, and the growth doesn't stop there!! We are currently hiring for our Fort Saskatchewan location! Our plans for vast expansion necessitate a team of all-stars to help...

  • Sales Associate

    6 months ago

    Fort Saskatchewan, Canada Plantlife Cannabis Full time

    **Welcome to Plantlife Cannabis**! We're so excited to lead Canada with one of the fastest-growing Cannabis Retail companies. We currently have 40 retail operations opened and/or in development, and the growth doesn't stop there!! We are currently hiring for our Fort Saskatchewan location! Our plans for vast expansion necessitate a team of all-stars to help...

  • Sales Associate

    2 months ago

    Fort Saskatchewan, Canada Plantlife Cannabis Full time

    **Welcome to Plantlife Cannabis**! We're so excited to lead Canada with one of the fastest-growing Cannabis Retail companies. We currently have 39 retail operations opened and/or in development, and the growth doesn't stop there!! We are currently hiring for our Fort Saskatchewan location! Our plans for vast expansion necessitates a team of all-stars to...