Customer Experience Representative, Value Buds

4 weeks ago

Fort Saskatchewan, Canada SNDL Full time

About Nova Cannabis
Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices.

About The Role
Based out of our Southpointe location in Fort Saskatchewan, AB, we are looking for experienced Customer Experience Representatives who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role and responsibilities include, but are not limited to:
Customer Offering
- Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
- Facilitate a welcoming and positive atmosphere for everyone in the store
- Educate customers about cannabis products, strains and consumption methods

Day to Day Operations
- Promote our culture and brand by participating in merchandising and promotional activities
- Work in partnership with Store Managers and other team members to generate sales.
- Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
- Participate in routine store maintenance and ensure cleanliness is a priority
- Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
- Monitor inventory and re-stock products regularly

Regulatory Adherence
- Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
- Support and promote Nova Cannabis’s and applicable provincial social responsibilities programs (AGCO, AGLC, etc.)
- Comply with Nova Cannabis’s policies, standard operating procedures, and practices

Experience and Qualifications
- Minimum, 2-years of customer service experience
- Minimum, 2-years of retail and/or hospitality experience
- Cannabis, liquor or healthcare experience is preferred
- High School Diploma or equivalent
- Valid Applicable Cerifications (CannSell certification/ SellSafe / Qualified Cannabis Worker Ceritificate (QCW))
- Must complete and pass a Criminal Record Check
- Working knowledge of regulations as it pertains to selling cannabis in the applicable province you have applied to

Personal Characteristics and Requirements
- Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
- Ability to think on your feet and creatively problem solve
- Open-minded and constantly identifying ways to improve
- Passionate about creating a positive, memorable, and tailored experience for every customer
- Excellent communication skills (written and verbal) and a professional demeanour
- Team player who is passionate about supporting the overall success of the business
- Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
- Responsible and reliable
- Must have reliable transportation to commute to/from work

Thanks for considering a position with us Cheers

Our Commitment to Diversity & Inclusion:
**Job Type**: Part-time

Work Location: In person

  • Customer Service Representative with Sales Experience

    2 days ago

    Fort McMurray, Canada Wearealldgirls inc. Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Wearealldgirls inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service and sales support to our customers.Key Responsibilities:Operate cash register and manage sales transactions through Internet-based...

  • Customer Experience Representative

    3 weeks ago

    Fort McMurray, Canada Foneshop Communications Inc. Full time

    Foneshop Communications Inc. is seeking a skilled Retail Sales Representative to join our team. The ideal candidate will have a secondary education and less than 7 months of sales experience.Key Responsibilities:Provide expert advice on merchandise to customersAdvertise and promote products, sales, or servicesDeliver exceptional customer serviceAssist in...

  • Customer Service Representative

    3 months ago

    Fort Saskatchewan, Canada City of Fort Saskatchewan Full time

    Position Summary Reporting to the DCC Head Customer Service Representative, the Customer Service Representative will provide high quality front-line service to customers in a friendly and welcoming manner that provides a sense of belonging for all individuals and groups coming into the facility. ...

  • Customer Experience Associate

    5 months ago

    Fort Saskatchewan, Canada TD Bank Full time

    **Customer Experience Associate**: - 431347BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 10006 99th Avenue **Employment Type** - Regular **City** - Fort Saskatchewan **Time Type** - Part Time **Province/State** - Alberta **Hours** - 18.75 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    5 months ago

    Fort Saskatchewan, Canada TD Bank Full time

    **Customer Experience Associate**: - 431346BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 10006 99th Avenue **Employment Type** - Temporary **City** - Fort Saskatchewan **Time Type** - Part Time **Province/State** - Alberta **Hours** - 26.25 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    5 months ago

    Fort Saskatchewan, Canada TD Bank Full time

    **Customer Experience Associate**: - 416206BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 10006 99th Avenue **Employment Type** - Regular **City** - Fort Saskatchewan **Time Type** - Part Time **Province/State** - Alberta **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...

  • Customer Service Representative

    2 months ago

    Fort Saskatchewan, Canada City of Fort Saskatchewan Full time

    **Job Number**: - J0924-0339**Job Type**: - Casual**Employee Group**: - Union Local CUPE 30**Job Category**: - Customer Service**Open Positions**: - 2**Date Posted**: - September 12, 2024**Closing Date**: - September 26, 2024**Salary**: - $21.86 - $24.01/Hour **Share** **Facebook** **Twitter** **LinkedIn** **Position Summary**: Reporting to the...

  • Customer Sale

    2 months ago

    Fort Saskatchewan, Canada UFA United Farmers of Alberta Full time

    **Position Summary**: Reporting to the _**Store Manager, **_the **Customer Sales and Service Representative 1 (CSSR 1) **is responsible for serving and assisting customers in the selection and purchase of goods and services to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or...

  • Customer Service Representative

    4 weeks ago

    Fort Saskatchewan, Alberta, Canada City of Fort Saskatchewan Full time

    Job SummaryAs a Customer Service Representative with the City of Fort Saskatchewan, you will provide exceptional front-line service to customers in a friendly and welcoming manner. This role requires a strong commitment to delivering high-quality service and ensuring a sense of belonging for all individuals and groups.Key ResponsibilitiesWelcome and provide...

  • Customer Service Representative

    4 weeks ago

    Fort McMurray, Canada Meeko Supermarket Inc Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Meeko Supermarket Inc. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional service and support to ensure their satisfaction.Key Responsibilities:Provide timely and effective responses to customer inquiries via...

  • Customer Service Representative

    4 weeks ago

    Saskatchewan, Canada MCI, LC Full time

    Job OverviewFull-Time Remote Customer Service RepresentativeMCI is seeking a highly motivated and customer-focused individual to join our team as a Full-Time Remote Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through inbound calls, emails, and chats.Key...

  • Customer Service Representative for Food Preparation and Delivery

    6 days ago

    Fort Saskatchewan, Alberta, Canada Wok Box Full time

    Wok Box is seeking a dedicated Customer Service Representative to join our team. As a key member of our crew, you will be responsible for ensuring exceptional customer experiences through food preparation and delivery.About the RoleThis permanent position offers a competitive salary range of $25-$35 per hour, depending on experience. As a Customer Service...

  • Customer Service Representative

    4 weeks ago

    Saskatchewan, Canada Mass Markets Full time

    Job Title: Full-Time Remote Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Full-Time Remote Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer...

  • Customer Experience Representative

    6 months ago

    Fort St. John, Canada Indigo Part time

    Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Service Representative

    4 weeks ago

    Fort St. John, Canada BC Public Service Full time

    The TeamThe Fort St John Service BC team is a close-knit group of customer service representatives who value teamwork and strive to provide excellent service to citizens and businesses. They handle requests efficiently, whether in-person, by mail, or phone, and support provincial programs and services from other public sector agencies.The RoleThe role of a...

  • Customer Experience Representative

    6 months ago

    Fort St. John, Canada Indigo Books & Music Full time

    Job DescriptionYou’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our...

  • Customer Service Representative

    4 weeks ago

    Fort Frances, Canada Equest Full time

    Customer Service RepresentativeWe're looking for a skilled Customer Service Representative to join our team. As a key point of contact, you'll be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities: Provide quality service and professionalism with every client interaction Manage the...

  • Customer Experience Associate

    4 weeks ago

    Saskatchewan, Canada HGS Full time

    Job OverviewAs a Customer Experience Associate at HGS, you will have the opportunity to work in a collaborative and engaging environment, making a positive impact on people's lives. We will train you to be an expert in your field, so you can confidently deliver an amazing customer experience.Your Key ResponsibilitiesField customer billing inquiries, identify...

  • Customer Service Representative

    1 week ago

    Fort McMurray, Canada Bartle & Gibson Full time

    Job Title: Counter/Inside Sales RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Counter/Inside Sales Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, responding to inquiries, processing orders, and developing long-term...

  • Proprietary Representative

    5 months ago

    Fort Saskatchewan, Canada Nutrien Full time

    At Nutrien, our purpose is **Feeding the Future **and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who...