Systems Administrator

1 month ago

Ottawa, Canada Carleton University Full time

**Duties and Responsibilities**:
Reporting to the Manager, Campus Identification and Information Services, the incumbent is responsible for the technical operations at the Campus Card Office and Information Carleton, and the associated administrative work related to those services and activities.

**Qualifications**:
**The incumbent must possess the following qualifications**:

- Excellent administrative, organizational, and coordinating skills.
- Ability to operate effectively in a fast-paced environment with tight time constraints and competing priorities.
- Extensive experience working with others to troubleshoot problems in various types of technology.
- Extensive knowledge of the Oracle Simphony system (software and hardware).
- Practical experience is essential to develop the ability to rapidly identify and correct faults in equipment and workstations in the safest manner possible.
- A thorough understanding of card technology, including smart cards and mobile IDs.
- Proven experience in working effectively with cross-functional teams and building relationships with colleagues.
- Excellent time management skills with the ability to handle multiple tasks simultaneously.
- Excellent written and verbal communication skills as well as interpersonal skills, particularly in the areas of teamwork and collaboration; the ability to exercise tact and diplomacy at all times.
- Strong customer service focus with an emphasis on Service Excellence Standards.
- Knowledge of basic accounting procedures
- Strong analytical and problem-solving skills
- A thorough knowledge of University and Departmental policies and procedures.
- Supervisory skills complemented with leadership skills.

**Education and Experience**:
**The above is normally acquired through**:

- The completion of the requirements for a 3-year post-secondary program with an emphasis on computer systems.
- Three (3) years of experience pertaining to the installation, maintenance, and development of an Oracle point of sale system or equivalents, including work experience in a customer service environment including experience with computer technology, customer support, and administration.

**HR Note**:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

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