Systems Administrator
3 weeks ago
The Systems Administrator is a Tier 2 technician who acts as a point of escalation for the Service Desk Administrator staff within our Service Teams. The SA position will therefore still spend the bulk of their time within Service Support’s daily operations.
The ultimate level of success within this role is to work with peers, leaders and the NOC to reduce the number of tickets generated daily and increase first call resolution.
What does our System Administrator do?
- Act as the primary escalation point for our Service Desk Administrators, handling customer facing service tickets that require a higher technical skillset, or simply more time than our service desk staff can provide.
- Be responsible for maintenance tickets generated by client infrastructure, either resolving the tickets, or ensuring they are actionable before escalating them to a Network Administrator (NA).
- Be responsible for the health, maintenance, and documentation of assigned client network infrastructures. Typical clients will be in the small to medium size and a high volume of variable priority and complexity of tickets (both incidents and pro-active maintenance), excluding projects, is to be expected. It is expected the majority of this work can happen during normal business hours. It is expected a limited number of client maintenance tasks will require some work outside of normal business hours.
- Handle overflow inbound call volume during busy times.
- Act as the on-call support on a rotational basis.
What skills do I need to be a successful System Administrator?
- Solid experience with Windows 7, 8, 10 operating systems and limited Mac OS desktop operating systems
- Experience with maintaining and supporting on premises Windows servers including Server 2010, 2013, 2016, and Office 365.
- Knowledge and understanding of mail flow troubleshooting, TCP/IP and security best practices.
- Experience with VPN remote implementation, troubleshooting, and problem resolution.
- Experience with Active Directory and Group Policies.
- Experience with Azure AD, Azure Backup Tools and Microsoft 365 stack.
- Familiarity with backup and recovery software and methodologies within Datto, Veeam and Microsoft Azure.
- Knowledge of firewalls, networking/routing (switches, routers, etc.), and wireless configurations.
- Exceptionally strong IT background with a focus on network support and remote as well as onsite support.
- Ability to work effectively within a team as well as independently.
- Excellent communication (verbal and written) and documentation skills at all levels internally and externally, interpersonal, and time management.
- Ability to multi-task in a fast-paced environment.
- Talented interpersonal abilities to build rapport with customers and teammates alike.
- Self-starter with a positive attitude.
- Strong sense of initiative and ownership over work.
- Exceptional follow-through skills.
- Ability to work effectively and complete assigned tasks with mínimal supervision.
What are the qualifications I need to have?
- High school diploma or equivalent.
- 3+ years of relevant experience which may include Network Administrator, Systems Administrator, or Tier 2 (or similar) in a tiered environment.
- Excellent troubleshooting skills with IT and related hardware and software components (PCs, laptops, servers, firewalls, switches, routers, hard drives, Windows operating systems, etc.).
- Previous experience providing both onsite and remote/phone support in a fast paced, high volume environment.
What qualifications would really help set me apart from other applicants?
- College/associate’s degree or higher in Information Technology.
- Understanding of, and a background in working within the IT managed services provider business model, particularly in an IT support role.
- Experience with ConnectWise, Kaseya, or other similar MSP tools and software.
- Knowledge and experience working with Microsoft Office 365, Microsoft Azure and other Cloud service offerings.
What is the work environment like?
- This position requires standing, walking, sitting, using hands, seeing, reaching, talking, and hearing. May need to occasionally lift and/or move up to 50 pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Some after-hours work will be required. Work likely can be completed remotely.
What is the physical work environment like?
- This position requires standing, walking, sitting, using hands, seeing, reaching, talking, and hearing. May need to occasionally lift and/or move up to 25 pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How often will I get formal feedback on how well I’m doing?
- Six-month performance reviews, with every second review a performance and salary review.
- Performance review goals will be established between you and your team leader.
Why should you work here?
- Awesome,
-
Systems Administrator
7 days ago
Ottawa, Canada Harris Computer Systems Full timeSystems Administrator - Harris Education Solutions - Ottawa, ON - This position will be based at the Harris Corporate headquarters in Ottawa, Ontario. You will work alongside a talented team, all while delivering exceptional customer service and development support. WHAT WILL YOUR NEW ROLE BE: - Assess a variety of situations, reviewing server and network...
-
Junior Network Systems Administrator/support
2 weeks ago
Ottawa, Canada Adaptek Systems Inc Full timeJunior Network Systems Administrator/Support Technician **Responsibilities**: - PC hardware and software installation, including Microsoft Windows Servers 2016 to 2022, Office 365, workstations and networking devices - Install, configure and provide remote and onsite support to client environments - Participate in planning, coordinating, and implementation...
-
Ottawa, Canada S I Systems Full timeSenior Unix Systems Administrator to provide administration and production support within a Solaris 11.4 environment for a crown corporation client Job Type: Contract Positions to fill: 1 Start Date: Jul 08, 2024 Job End Date: Jul 07, 2025 Pay Rate: Hourly: Negotiable Job ID: 137641 Our valued crown corporation client is seeking a Senior Unix Systems...
-
Ottawa, Canada S I Systems Full timeSenior Unix Systems Administrator to provide administration and production support within a Solaris 11.4 environment for a crown corporation client Job Type: Contract Positions to fill: 1 Start Date: Jul 08, 2024 Job End Date: Jul 07, 2025 Pay Rate: Hourly: Negotiable Job ID: 137641 Our valued crown corporation client is seeking a Senior Unix Systems...
-
Systems Administrator
6 days ago
Ottawa, Canada Carleton University Full time**Duties and Responsibilities**: Support includes, but is not limited to, design, development, maintenance, security, troubleshooting, resource monitoring, repair, upgrades and installation of IT systems as well as support and participation on longer term projects. The incumbent must be able to perform multiple tasks simultaneously, respond quickly to system...
-
Systems Administrator
2 months ago
Ottawa, Canada COMsolve Inc. Full timeSystem Administrator / Developer for the Canadian Numbering Administrator - an undergraduate degree in computer science and 2 years of practical work experience; - a college program diploma in Information technology/computer systems technology and 2 years of practical work experience; or - equivalent practical work experience. Mandatory skills include: -...
-
IT System Administrator
2 months ago
Ottawa, Canada Canadian Institute for Health Information Full time**Category** - Information/Infrastructure Technology **City** - Ottawa, Toronto, Ontario, Canada - IT System Administrator - Who we are - We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together...
-
Systems Administrator
1 week ago
Ottawa, Canada Ottawa Sports & Entertainment Group Full timeReporting to the Director, IT, the Systems Administrator is responsible for managing and maintaining computer systems, networks, and servers at TD Place and provide support to our user base and event clients across a wide range of systems. This role will ensure the smooth operation and optimal performance of our IT infrastructure to meet both internal and...
-
Systems Administrator
5 days ago
Ottawa, Canada Valsoft HQ Full time**System Administrator - Hybrid - Ottawa** **WorkDynamics are seeking a skilled System Administrator to join our IT team!** As a System Administrator, you will be responsible for the day-to-day management, maintenance, and operation of our IT infrastructure. You will work closely with other members of the IT team and various departments across the...
-
Systems Administrator
7 days ago
Ottawa, Canada Convergence Networks Full timeThe Systems Administrator is a Tier 2 technician who acts as a point of escalation for the Service Desk Administrator staff within our Service Teams. The SA position will therefore still spend the bulk of their time within Service Support’s daily operations. The ultimate level of success within this role is to work with peers, leaders and the NOC to...
-
Ottawa, Canada dominKnow Learning Systems Full time**AWS and VMware Systems Administrator position in Ottawa** **Responsibilities**: - Manage production cloud environments (VMware/AWS) - Manage internal development environment - Develop and maintain automation of repetitive tasks - Perform daily system tasks (review of logs, monitoring, backups etc.) - Help tune performance and ensure high availability of...
-
Ottawa, Canada dominKnow Learning Systems Full time**AWS and VMware Systems Administrator position in Ottawa** **Responsibilities**: - Manage production cloud environments (VMware/AWS) - Manage internal development environment - Develop and maintain automation of repetitive tasks - Perform daily system tasks (review of logs, monitoring, backups etc.) - Help tune performance and ensure high availability of...
-
Ottawa, Canada dominKnow Learning Systems Full time**AWS and VMware Systems Administrator position in Ottawa** **Responsibilities**: - Manage production cloud environments (VMware/AWS) - Manage internal development environment - Develop and maintain automation of repetitive tasks - Perform daily system tasks (review of logs, monitoring, backups etc.) - Help tune performance and ensure high availability of...
-
Systems Administrator
3 weeks ago
Ottawa, Canada CONDOMINIUM MANAGEMENT GROUP Full timeJob Summary As a Systems Administrator, the role encompasses the design, implementation, and maintenance of our network infrastructure to support our day-to-day operations working closely with our IT team to troubleshoot issues, optimize performance, and implement security measures to safeguard sensitive data. This position offers the opportunity to play a...
-
System Administrator
1 month ago
Ottawa, Canada Marshall Group Full timeMarshall Canada requires a System Administrator in Ottawa, ON to join our Information Systems team. The System Administrator will support the information system upkeep, security and will plan and carry out network changes and improvements. Your responsibilities in this role: - Manage and maintain the company's IT infrastructure, including servers,...
-
Systems Administrator
4 weeks ago
Ottawa, Canada Canadian Commercial Corporation Full time**Salary Range**:$82,350 to $94,497 Annually To view a detailed Work Description, please open the attached document. **Systems Administrator** **CCC-4** The Systems administrator reports to the Manager, IT Operations, and is responsible, as part of the IT Support and Infrastructure team, for providing networking services and first line support services...
-
Systems Administrator
1 day ago
Ottawa, Canada Canadian Commercial Corporation Full time**Salary Range**:$82,350 to $94,497 Annually To view a detailed Work Description, please open the attached document. **Systems Administrator** **CCC-4** The Systems administrator reports to the Manager, IT Operations, and is responsible, as part of the IT Support and Infrastructure team, for providing networking services and first line support services...
-
System Administrator
5 days ago
Ottawa, Canada Nova Networks Inc. Full time**STRENGTHEN YOUR CAREER!** At Nova Networks, we pride ourselves on hiring smart, motivated people who excel at challenging themselves and enjoy working in a team-oriented environment. Looking for an exciting opportunity to work with leading products and with other talented and dynamic professionals? Then look no further. We believe strongly in lifelong...
-
Systems Administrator
2 months ago
Ottawa, Canada Thinking Big Information Technology Inc. Full time**Roles and Responsibilities**: - Second and third level support (installation, configuration, analysis, maintenance, and support) of storage or backup solution operations in an Enterprise Data Center. - System Management including system installations, configuration, administration, analysis, maintenance, firmware, and code upgrades - Documentation...
-
Systems Administrator
2 weeks ago
Ottawa, Canada L3Harris Technologies Full timeDescription: **Job Title: Systems Administrator** **Job Code**:SAS20231402-96999** **Job Location: Ottawa, Canada with hybrid working available** **Your next role** Are you looking for an opportunity to grow and enhance your skills as a Systems Administrator in a dynamic industry that is constantly developing and delivering innovative, next-generation...
