Junior Helpdesk Support Technician

3 days ago

Toronto, Canada Aquila Software Group Full time

**Junior Helpdesk Support Technician**:
**Aquila**:
**Full time | Permanent | Remote**:
Aquila Software is seeking a **Junior Helpdesk Support Technician** to join our IT team.

Reporting to the Director of IT, the **Junior Helpdesk Support Technician **will collaborate with the internal Helpdesk team, security team, different departments, and external vendors to provide support and technical assistance related to all network and computer systems, hardware, software, and information systems platforms.

Specifically, the **Junior Helpdesk Support Technician** has the following responsibilities:

- Troubleshoot and attempt to resolve user help desk tickets and escalate when needed.
- Use remote access methods/tools to troubleshoot issues.
- Provide support including hardware & software installation, configuration, maintenance, and training.
- Prepare and set up new users and equipment (including shipping equipment).
- Offboard users and equipment (receive, image, and store returned equipment until it can be redeployed).

**REQUIRED QUALIFICATIONS**
- 1+ years of experience in a related role.
- Degree in technology field or relevant certifications (CompTIA, MS, Citrix, Cisco, Amazon) or background in information systems.
- Office 365 administrative knowledge.
- Possess strong customer service skills with a willingness to help.
- Strong communication skills with the ability to convey technical issues to non-technical end users.
- Have a desire for continuous learning with a willingness to stay up to date on industry trends and best practices.
- Have a risk-aware mindset, identifying and mitigating potential security threats.
- Be attentive and systemic in handling tasks, focusing on each detail in a structured manner.
- Live near/have access to a nearby UPS shipping store.
- Have secure space to store laptops and/or monitors in preparation of shipping to an end user.

**PREFERRED QUALIFICATIONS**
- Working knowledge in system administration and cloud infrastructure (Azure/AWS).
- Office 365 Administration knowledge.
- Entra ID knowledge.
- Active Directory knowledge.
- Intune/Autopilot knowledge.
- Azure/AWS/Cloud environment knowledge.
- Basic networking knowledge.

**BENEFITS**
- Access to Medical, Vision, Dental, & Life Insurance
- Competitive Bonus & Profit Sharing Program
- Fortune 500 Level 401(k)
- Top 30% in the Nation PTO Plan
- Gym Stipend and Wellbeing Programs
- Tuition Reimbursement Program

**WHY AQUILA?**

At Aquila, we know the key to our success is our team members. As such, we want employees who are positive, energetic and passionate. We want team members who excel in their roles, who seek challenges and find innovative solutions to them, and who never stop growing personally and professionally. Simply put, we want to hire the best, and, more importantly, we want to retain the best. To do that, we believe in a positive corporate culture stressing growth, performance, service and individuality.

Aquila promotes equal employment opportunities for all. Infinity does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business need.

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