Regional Manager

7 months ago

Montréal, Canada BOEING Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Jeppesen Canada is seeking a** Regional Manager - Customer Management **to lead our Service Leader, Premium Support, and Client Management teams. In this role, you will be responsible for providing exceptional service to airlines using our Digital Aviation solutions.

In this role you will, through the Service Leaders, oversee all ongoing service deliveries for Customers in the region, including Support, Customer Success and Production Services. As well as tightly collaborating with and supporting partnering organizations such as Sales, Implementation, Solution Consulting, Finance and Consulting. You will be instrumental in establishing and recruiting our new Service Leader function.

**Position Responsibilities**:

- Hire, lead and manage a regional team of Service Leaders.
- Directly manage the reginal Premium Support and Client Management teams.
- Oversee the delivery of services to airline customers in the region, ensuring high levels of customer satisfaction.
- Ensure the Service Leaders develop and maintain strong relationships with airline customers, acting as a trusted advisor and escalation point for any issues or concerns.
- Collaborate closely with other departments, including Sales, Implementation, Solution Consulting, Finance, and Consulting, to ensure seamless service delivery.
- Drive continuous improvement initiatives to enhance service delivery processes and customer experience.

**Employer will not sponsor applicants for employment visa status.**

**Basic Qualifications** (Required Skills/Experience)**:

- 7 or more years of experience in Customer facing B2B roles.
- 5 or more years of experience with Commercial Airline Operations.
- 5 or more years of experience managing complex Customer Services delivery teams or functions.
- 5 or more years of experience driving change within a complex matrix organization.
- 5 or more years of experience working in a global organization with colleagues and Customers from different cultures and in different time zones.
- Must be legally able to work in Canada.
- Individual must not pose a risk for safeguarding of controlled goods.
- Must be eligible to handle US export-controlled data.
- Demonstrated ability to drive change and implement process improvements.

**Preferred Qualifications (Desired Skills/Experience)**:

- Familiarity with TSIA’s LAER model

**Relocation**:
**Additional Information**:

- Please also submit a CV or resume written in English._
- (NOTE : Le générique masculin est utilisé sans discrimination et uniquement dans le but d’alléger le texte.)_

Jeppesen Canada est à la recherche d'un** Gestionnaire régional - Gestion de la clientèle **pour diriger nos équipes de chefs de service, de soutien supérieur et de gestion de la clientèle. Dans ce rôle, vous serez chargé de fournir un service exceptionnel aux compagnies aériennes qui utilisent nos solutions d'aviation numérique.

À ce titre, vous superviserez, par l'intermédiaire des chefs de service, toutes les prestations de service en cours pour les clients de la région, y compris les services de soutien à la clientèle, de succès client et de production. Et vous collaborez étroitement avec les organisations partenaires telles que les Ventes, la Mise en œuvre, le Solution conseil, la Finance et Expert-conseil, et leur apportez votre soutien. Vous jouerez un rôle déterminant dans la mise en place et le recrutement de notre nouvelle fonction de chef de service.

**Responsabilités du poste**:

- Recruter, diriger et gérer une équipe régionale de chefs de service.
- Gérer directement les équipes régionales de soutien Premium et de gestion de la clientèle.
- Superviser la prestation de services aux compagnies aériennes clientes dans la région, en veillant à ce que le niveau de satisfaction des clients soit élevé.
- Veiller à ce que les chefs de service développent et entretiennent des relations solides avec les clients des compagnies aériennes, en jouant le rôle de conseiller de confiance et est la personne ressource pour faire remonter tout problème ou préoccupation.
- Collaborer étroitement avec d'autres départements, notamment les Ventes, la Mise en œuvre, le Solution conseil, la Finance et Expert-conseil, afin d'assurer une prestation de services sans faille.
- Mener des initiatives d'amélioration continue afin de rehausser les processus de prestation de services et l'expérience des clients.

**Qualifications de base** (compétences/expérience requises)**:

- 7 ans ou plus d'expérience dans des fonctions B2B en contact avec la clientèle.
- 5

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