Condominium Property Manager

6 months ago

Greater Toronto Area, Canada Kipling Residential Management Inc. Full time

**Kipling Group is a full service, multifaceted real estate management organization, catering to large institutional clients, private equity funds and high net worth individuals. Kipling manages all asset classes and through Forest Hill Kipling, manages multi-family residential and condominium properties.**

**The objective of Forest Hill Kipling is to re-define residential property management in Canada through superior resident satisfaction and innovation in marketing, leasing and property operations. **We deliver an integrated and complete property management model to our valued clients. By combining Kipling Group's many decades of experience in the management of privately and institutionally owned commercial and residential properties, with the industry leading luxury service delivery expertise of The Forest Hill Group, the Complete Service Model is a true differentiator in the upscale condominium and luxury rental marketplace.**

**Responsibilities**

Management:

- Motivate, train, and develop site staff, managing performance to expectations and established standards.
- Be responsible and accountable for the supervision and activities of the team.
- Ensure the effective monitoring and control of all building access.
- Maintain thorough knowledge and understanding of emergency procedures including fire, flood, and mold remediation.
- Secure recreation areas, locker rooms, and other common areas at designated times.
- Supervise site administrator and coach them to ensure service excellence.

Customer Service / Resident Relations:

- Professionally and courteously handle all inquiries, feedback, complaints, or concerns from residents.
- Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs
- Foster an excellent customer service culture amongst all staff.
- Maintain professional and timely correspondence with Residents and outside agencies.
- Communicate condominium related activities to all residents regularly in a timely fashion.

Health and Safety:

- Ensure compliance with all legislation, including but not limited to: The Condominium Act, Fire Code and Occupational Health and Safety Act
- Comply with regular fire and life safety standards including monthly testing and annual drills
- Ensure all vendors and contractors comply with the established health and safety policy, and immediately report any infractions, hazardous conditions, or damaged equipment
- Ensure the Condominium Corporation meets AODA requirements.

Building Operations:

- Tenders and negotiate all contracts including but not limited to Fire safety, HVAC, landscaping, pool maintenance, snow removal, painting, and other maintenance services as required.
- Schedule regular maintenance work and working on renewal contracts to ensure they are in place before expiry of current ones.
- Inspects and follows up repairs following insurable losses with the insurance adjuster, residents, Board, and contractors.
- Ensures that all maintenance logs and checklists for all maintenance are maintained and kept up to date.
- Conducts contractor performance reviews as required.
- Establishes a Preventative Maintenance Program relating to all aspects of the physical components of the building including mechanical, electrical, plumbing, and fire safety systems.
- Attempts to ensure that all deficiency matters are resolved in a timely basis by consulting with the BOD.
- Must walk site weekly.
- Complete monthly site inspection and provide report to senior management and BOD.
- Prepare in-suite maintenance programs and schedules and directing admin to schedule security escorts as may be required from time to time.
- Follow up and ensure that all items on building inspections are attended to.
- Supervises contractors, arranges work schedules, and monitors contractors’ performance.
- Have a thorough knowledge of all contracts and monitor their performance.
- Assist in the procuring of new contracts as required.
- Ensure after hours coverage by management 24 hours/day,7days/week for any emergencies.
- Implement an emergency management plan and responding to emergencies.
- Responsible for the completion of items as they appear on the building operational check list and planned budgeted expenses.

Administration:
Ensure that proper records are kept for the condominium corporation as per the Condominium Act requirements.
- Familiarity with computer and developing systems to operate the condominium efficiently.
- Working knowledge of all other Government Acts & Codes which affect the management of condominium properties. (i.e. Human Rights, Fire Code, Elevators, Municipal Bylaws, Workers Compensation, Employment Standards, etc.).
- Maintain accurate records and documents for the condominium corporation, including an up-to-date owner's register with all non-resident owner's information.
- Provide timely reports to Head Office and BOD as per PMA (i.e. building inspection, operational check list, bui

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