Assistant Restaurant Manager

3 weeks ago

Kelowna, Canada Eldorado Resort Full time

Our spectacular Eldorado Resort is situated right on the beautiful shores of the Okanagan Lake. The seasons turn slowly here. Winters are gentle and short. Perfect for accessing nearby downhill and cross-country ski trails, or winter walks, wine tours and fine dining. With countless boutiques, coffee houses, golf courses, world-class wineries, and views for days, we invite our guests to stay a while and explore all that the Eldorado has to offer. Whether you've enjoyed a delicious meal on our lakeside Boardwalk, soaked up the ambiance of our new Mediterranean Restaurant or stayed in one of our rooms, you'll understand what we mean when we say Eldorado Resort is life in a postcard.

The Resort consists of Hotel Eldorado, Manteo, Eldorado Marina, Lakeside Dining and Maestros Mediterranean, offering world-class amenities including the outlets, conference space, gyms, indoor and outdoor pools and hot tubs, lakeside boardwalk, tennis & pickleball courts, and a private beach.

**What will you be doing?**

The position of Assistant Restaurant Manager is to assist the Restaurant Managers with overseeing the operations of the dining outlets - primarily including Lakeside Dining, Boardwalk, Lounge and Room Service. This person will provide daily supervision and direction of the food and beverage service staff, while interacting with guests to ensure a positive guest experience. This position assists in the development, implementation, and maintenance of quality standards for the food and beverage staff.

***_Responsibilities include but are not limited to the following:_**
- Demonstrate a complete understanding of all company policies, procedures and standards
- Consistently offer professional, friendly and warm hospitality to all guests
- Provide speedy resolutions for any issues that arise during a guest’s dining experience
- Regularly monitor meal service to ensure standards are being properly executed
- Build and maintain effective relationships with guests, crew members and management
- Demonstrate high personal integrity, business ethics and take every opportunity to promote the hotel’s dining outlets
- Assist with the development within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation
- Create a fun, safe and exciting working environment championing H&S initiatives
- Demonstrate hands-on management approach to lead our service team
- Ensure proper staffing levels are maintained to deliver quality service and within budgeted labor
- Coach and train employees as well as provide disciplinary action when required
- Ensure proper record keeping, inventory and cash handling procedures are followed
- Inspect and oversee the cleanliness and maintenance of all function space, public areas, and service areas
- Hands on approach in leading the team with day to day operations

**What are we looking for?**
- Minimum requirement of 2 years supervisor experience in a high volume, fast paced hospitality environment
- preferably in a food and beverage capacity
- Post-secondary diploma or degree in Business or Hospitality Management is an asset
- WSET Intermediate Wine Certificate or comparable not required but considered an asset
- Ability to demonstrate extreme organization in a fast paced environment while acting as a team player
- Must possess superior verbal and written communication
- Strong organizational skills with the ability to manage a large and variable workload, ensuring timely and accurate completion of assigned work
- Guest focused, outgoing, positive, friendly attitude
- Able to work flexible hours in line with guest and business needs, including weekends and holidays as required
- Serving It Right Certificate

**Perks**
- Staff Accommodation
- Extended Health and Dental Benefits
- Employee and Family Assistance Program
- Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport, Home2Suites)
- An excellent work environment, with a focus on staff recognition and teambuilding
- Room for growth and development

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