Learning & Development Coordinator

4 days ago

Bedford, Canada IBM Canada Full time

Introduction

At IBM, work is more than a job - it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

IBM’s state-of-the-art Client Innovation Centre (CIC) opened in Nova Scotia in March 2013 and is the first of its kind in Canada. The Centre weaves together IBM’s business insights and industry-leading software portfolio and is ideally suited for any client that needs flexible access to emerging or niche skills that may not be cost effective to grow internally. In addition, our focus on our team is unparalleled as demonstrated by the following:
The CIC NS is one of IBM’s highest performing delivery centres worldwide - for retention, client satisfaction and utilization. Our employees are empowered to stay and grow within IBM.
- We are very focused on continuous skill development - staff training is our third largest annual Centre investment. Employees are immersed in a culture of learning and constant growth
- Investment in key partnership with universities, government and private sector groups which has resulted in IBM having a key influencing role in Nova Scotia’s ICT industry, especially in talent development
- Be a part of making the world more instrumented, interconnected - and intelligent. Join us.

In this role, you’ll work in our IBM Client Innovation Center (CIC), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. These centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
- Partner with internal teams to evaluate performance gaps and/or program needs and recommend appropriate learning solutions through research and a consultative process.
- Create training curriculums, design training content, and deliver training to small, medium, and large size groups using various forms of technology to support training delivery.
- Lead the onboarding of new hires across various locations.
- Design, launch, and manage a required learning curriculum for management/leadership to ensure anyone that takes on a management/leadership role on the program has the same fundamental knowledge and learnings through our in-house L&D.
- Foster employee engagement, employee growth, and service excellence by leading the continuous L&D of every employee, at every level, across the program.
- Oversee the execution of internal workshops, training sessions, and other learning experiences.
- Maintain and regularly update training material.
- Create skill development roadmaps using best-practice adult learning principles.
- Provide logístical oversight for large audiences to plan and execute training events.
- Collaborate with cross-functional teams to define success metrics, measure, and report on the results and the overall impact of L&D programs, services, and operations.
- Monitor and track end-user experience (satisfaction surveys and other analytics); document feedback and use it for continuous improvement.
- Manage several complex training projects and ensure efficient project management under tight timelines.
- Provide regular status updates on learning and development projects/initiatives.
- Act as a primary point of contact for L&D-related questions.
- Act as HR Management Pod Leader, which includes general oversight of pod activities, leading process improvements, providing regular status updates on pod activities, etc.
- Ad-hoc requests to support the PMO (e.g., capacity planning, process improvement, etc.)

Required Technical and Professional Expertise
- 2+ years’ experience with training development, facilitation, and delivery.
- A comprehensive understanding of L&D principles and adult education.
- Excellent organizational and time management skills with high attention to detail and proven ability to prioritize competing demands and priorities.
- Strong communications skills (listening, verbal, written, presentation preparation, and delivery), including engaging with senior stakeholders.
- Strong interest in e-learning and storyboarding.
- Ability to adapt and be flexible with changing requirements.

Preferred Technical and Professional Expertise
- An education degree or Adult Education Certificate.
- Knowledge of agile learning principles and design thinking methodologies.
- Demonstrated knowledge of culture and change management.
- Experience working in diverse communities (work or volunteering), and experience developing programs and initiatives to promote an equitable and inclusive culture.
- Canada - Enhanced Reliability

Key Job Details Country/Region:CA State:NOVA SCOTIA City:Bedford Category:Human Resources Required Education

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