Scheduling Coordinator

2 months ago

Bedford, Canada Remember When Homecare Full time

Are you looking for a professional position in an evolving healthcare industry? Are you an organized professional who thrives on problem solving to maximize effectiveness of your resources?

Remember When Homecare Ltd. is actively seeking a Scheduling Coordinator to join our team. With decades of combined experience, our office team will be working diligently alongside you to ensure the proper supports are in place to be effective at delivering consistent and reliable services on schedule.

You would play an integral role in the service delivery of critical homecare supports for Nova Scotians who rely on Remember When Homecare Ltd. to maintain independence. Effectively scheduling appropriate caregivers to clients in their respective regions, you will ensure positive homecare experiences for our clients and their families in homes and in care facilities.

**Hours Of Work**:
Monday - Friday

12pm - 8:30pm or 1pm - 9:30pm or 2:30pm - 11pm or a similar variation of this. The hours are somewhat flexible.

**What We Offer**:

- Competitive compensation package
- Professional mentorship and coursing through various municipal, provincial, and federal business partnerships and memberships
- Opportunities to grow your career within Remember When Homecare Ltd.
- Supportive onboarding program, mentorship and ongoing learning and development to continuously advance your skills

**Primary Responsibilities**:

- Use scheduling software effectively to fulfill clients’ care plans according to client preference and caregiver availibility
- Communicate and provide caregivers with accurate schedules on a monthly basis
- Ensure caregivers are scheduled effectively and efficiently
- Communicate, in a timely manner, with clients and families when schedule challenges arise, and problem-solve effectively to fulfill shifts using alternative dates/times
- Maintain accurate records of care provider availability and ensure continuity of care whenever possible
- Maintain and prioritize positive relationships with caregivers, clients, and their families
- Liaise with team members to share client and caregiver feedback
- Resolve or escalate, as required, client concerns and/or issues
- Ensure accurate, timely documentation and/or phone calls, both external and internal
- Enter all critical and relevant information into the system for appropriate follow-up and documentation record keeping

**Qualifications**:

- Must have prior scheduling experience
- Must have good computer skills and be proficient in using a computer and cell phone
- Demonstrate exceptional communication, using professional etiquette
- Be able to remain composed in stressful situations
- Combine strong interpersonal skills with problem-solving abilities
- Be self-directed as to manage time and priorities effectively
- Homecare knowledge or a healthcare background will be considered an asset
- Must have clear criminal record check and clear vulnerable sector check prior to hire

Pay: $20.00-$26.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Bedford, NS B4B 2M8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Scheduling: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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