Operations Support Specialist

2 months ago


Whitby, Canada YRC Inc. dba YRC Freight Full time

**JOB SUMMARY**

The Operation Support Clerk will perform various office support and clerical functions for the local operating facility. Support the functions of the office and facility through various tasks and duties.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Perform clerical/administrative assignments in accordance with established procedures and under general instruction.
- Print, scan and update documents in accordance to established office practices. Create and file documents relating to the operation of the facility.
- Respond to customer communications in an accurate and timely manner, investigate, and resolve customer complaints.
- Create, review and maintain various reports and ensure proper company functions.
- Open and route incoming mail and prepare outgoing mail.
- Order and keep track of office supplies.
- Assist in the administration and office support functions by maintaining office records, personnel files and answering routine questions about company policy.
- Other duties as assigned.

**COMPETENCIES**
- Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
- Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions.
- Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
- Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
- Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
- Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.



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