Customer Experience Representative
2 months ago
*Overview*
We are seeking a dedicated and enthusiastic Customer Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience. We value individuals who are passionate about customer service and can contribute to our mission of delivering outstanding support.
*Responsibilities*
- Provide accurate information regarding products and services.
- Analyze customer needs and offer appropriate solutions or alternatives.
- Maintain detailed records of customer interactions and transactions through data entry.
- Assist in resolving customer complaints and issues efficiently.
- Collaborate with team members to enhance customer satisfaction.
- Ensure adherence to company policies and procedures while handling customer interactions.
*Skills*
- Strong phone etiquette with the ability to communicate clearly and professionally.
- Proven experience in customer service, demonstrating a commitment to excellence.
- Ability to analyze situations and provide effective solutions quickly.
- Multilingual skills are a plus
- Proficient in data entry with attention to detail for accurate record keeping.
- Excellent interpersonal skills with the ability to work collaboratively in a team environment.
Join us as we strive to create an exceptional experience for our customers
**Job Types**: Full-time, Part-time, Permanent
Pay: $20.51-$22.14 per hour
Expected hours: 40 per week
Additional pay:
- Bonus pay
- Overtime pay
**Benefits**:
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2024-10-07
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