Customer Experience Representative

5 months ago


Mississauga, Canada Groupe CMI Full time

**CMI Solar***:Title**: Customer Experience Representative **Location**:Mississauga, Ontario **Type**:Full-Time

CMI Solar, a leading provider of solar energy solutions in Ontario, is seeking an experienced and motivated Customer Experience Representative to join our team. The Customer Experience Representative will be responsible for delivering exceptional customer service and ensuring customer satisfaction.

**Primary Responsibilities**:

- Provide accurate information and advice on CMI Solar’s products and services.
- Identify and resolve customer issues and complaints, escalating to appropriate departments when necessary.
- Manage customer accounts and update customer information in the database.
- Liaise with sales and installation teams to coordinate customer installations and follow up on project status.
- Work closely with other departments to ensure seamless customer service and positive customer experience.
- Participate in ongoing training and development programs to stay up to date on products, services, and industry trends.

**Qualifications**:

- High school diploma or equivalent.
- Minimum of 2 years of experience in customer service, preferably in the solar energy industry.
- Strong communication skills, both written and verbal, with the ability to explain complex information in a clear and concise manner.
- Excellent interpersonal skills with the ability to build rapport and establish positive relationships with customers.
- Strong problem-solving skills with the ability to identify and resolve customer issues effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office and customer management software.
- Flexibility to work occasional evenings and weekends as required.

At CMI Solar, we offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We welcome applicants from all backgrounds and are committed to creating an inclusive and equitable work environment for all.



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